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Business Systems Analyst, DevOps , Scotiabank

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Scotiabank

19d ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Toronto

AI generated summary

  • You need a relevant degree, 5+ years in a similar role, 3+ years with ServiceNow, Agile experience, strong communication skills, and relevant certifications (CSA, ITIL, CBAP).
  • You will gather and document business requirements, facilitate Agile ceremonies, improve processes with Lean, support DevOps practices, conduct testing, and ensure solutions meet business needs.

Requirements

  • Post-secondary education in Computer Science, Information Systems, Business Administration, or a related field (or equivalent work experience).
  • In-depth knowledge of ITIL foundation and IT Service Management
  • Proven experience (5+ years) as a Business Systems Analyst, Product Owner, or similar role in an Agile/Lean or hybrid environment collaborating in all stages of the software development lifecycle (SDLC).
  • 3+ years of hands-on technical working experience on ServiceNow platform including IT Service Management, Asset Management and Operations Management.
  • Project Management knowledge to work with large & complex project teams.
  • Strong understanding of Agile frameworks (Scrum, Kanban) and Lean methodologies.
  • Experience with DevOps practices.
  • Excellent communication and interpersonal skills, with the ability to work collaboratively in cross-functional teams.
  • Strong analytical and problem-solving skills, with attention to detail.
  • Experience with business process modeling, requirements documentation, and system design.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced, dynamic environment.
  • Experience with system integration and data analysis is a plus.
  • ServiceNow System Administrator (CSA) certificate
  • ITIL V4 Foundation certificate
  • Senior Business Analysis Certification CBAP® | IIBA®
  • Experience with CI/CD pipelines and automation tools

Responsibilities

  • Collaborate with business stakeholders to gather, analyze, and document business requirements, ensuring alignment with organizational goals and objectives.
  • Act as the liaison between business teams and technical teams, translating business needs into functional specifications and user stories.
  • Analyze and improve business processes using Lean methodologies, focusing on eliminating waste, improving efficiency, and ensuring value delivery.
  • Work within Agile frameworks (Scrum/Kanban) to manage and prioritize backlogs, facilitate sprint planning, and ensure timely delivery of business solutions.
  • Lead requirements gathering sessions and assist in the creation of user stories, epics, and acceptance criteria for development teams.
  • Facilitate and support daily standups, sprint reviews, retrospectives, and other Agile ceremonies.
  • Collaborate to evolve DevOps practices to ensure smooth deployment processes, continuous integration, and delivery (CI/CD).
  • Assist in the creation of system documentation, including process flows, use cases, and technical specifications.
  • Perform gap analysis and recommend solutions to enhance business operations and systems.
  • Conduct system testing and validation, ensuring that solutions meet business needs and requirements.
  • Provide post-implementation support and assist with troubleshooting and issue resolution.
  • Ensure adherence to Agile principles, Lean practices, and DevOps culture across the organization.

FAQs

What is the job title for this position?

The job title is Business Systems Analyst, DevOps at Scotiabank.

Where is this position located?

This position is located in Toronto, Ontario, Canada.

What are the main responsibilities of the Business Systems Analyst?

The main responsibilities include collaborating with business stakeholders to gather and analyze requirements, acting as a liaison between business and technical teams, improving business processes using Lean methodologies, managing Agile frameworks, supporting DevOps practices, and providing post-implementation support.

What experience is required for this role?

The role requires 5+ years of experience as a Business Systems Analyst or similar role, along with 3+ years of hands-on technical experience on the ServiceNow platform.

Is there a specific education requirement for this position?

Yes, a post-secondary education in Computer Science, Information Systems, Business Administration, or a related field is required, or equivalent work experience.

Are there any certifications that are considered beneficial for this role?

Yes, certifications such as ServiceNow System Administrator (CSA), ITIL V4 Foundation, and Senior Business Analysis Certification (CBAP® | IIBA®) are nice to have.

What is the company's stance on diversity and inclusion?

Scotiabank is committed to creating an inclusive culture where every employee is empowered and respected, and they embrace diversity and provide opportunities for all employees.

Will I have access to professional development opportunities?

Yes, Scotiabank offers upskilling through online courses, cross-functional development opportunities, and tuition assistance.

What is the work location condition for this job?

The work location condition is hybrid, allowing for a combination of remote and in-office work.

What kind of benefits does Scotiabank offer employees?

Scotiabank offers a competitive rewards program, including bonuses, flexible vacation, personal and sick days, and benefits that start on day one.

How does Scotiabank ensure accessibility in the workplace?

Scotiabank values the unique skills of individuals and is committed to creating an accessible environment by removing barriers and providing accommodations as needed.

What should I do if I require accommodations during the recruitment process?

If you require accommodations during the recruitment process, you should let the Recruitment team know.

Finance
Industry
10,001+
Employees

Mission & Purpose

Welcome to Scotiabank. We serve thousands of customers, families, and communities across the globe, helping them achieve success through advice, products, and services. Follow for news, insights, thought leadership and more.

Culture & Values

  • Respect

    Everyone is always treated with dignity; diverse backgrounds and experiences are what make us better as a whole.

  • Integrity

    Acting honorably comes first – earning the trust of our customers (and each other) is what matters most.

  • Passion

    We’re enthusiastic about what we do, and want you to feel the same way. Imagine coming in to work, and actually feeling excited to learn!

  • Accountability

    We commit, we take action, and most importantly, we take responsibility for those actions. It’s just the right thing to do.