FAQs
What is the main focus of the Business Systems Analyst role in Legal Operations?
The main focus of the Business Systems Analyst role is to support the roll out and day-to-day management of the Contract Lifecycle Management (CLM) system, collaborating with cross-functional teams to provide first-line support for system-related issues, user access requests, and time-sensitive deals.
What qualifications are required for this position?
To be successful in this role, candidates should have a bachelor’s degree and 3-5 years of experience in a technology-focused role within Legal Operations, IT, or similar environments, as well as experience with CLM platforms and excellent interpersonal skills.
What types of activities will the Business Systems Analyst assist with?
The Business Systems Analyst will assist with month-end, quarter-end, and year-end activities to ensure accurate deal transactions, manage user access requests and permissions, and participate in User Acceptance Testing (UAT).
What skills are essential for this position?
Essential skills include general technical aptitude, strong problem-solving abilities, the capacity to manage multiple support requests, a proactive collaborative approach, and the ability to build effective relationships across departments.
Is prior experience with reporting and analytics necessary for this role?
While experience with reporting and analytics is a plus, it is not explicitly required to apply for this role.
What is the company’s approach to inclusivity in hiring?
The company values inclusivity and encourages candidates from diverse backgrounds, including those with non-traditional paths, to apply, as unique experiences enrich the team.
Are there any accommodations for candidates during the application process?
Yes, the company strives to create an accessible and inclusive experience for all candidates and offers reasonable accommodations for those who need assistance during the application process.
What is the work persona approach at ServiceNow?
ServiceNow approaches the distributed world of work with flexibility and trust, assigning work personas (flexible, remote, or required in office) based on the nature of the work.
Does ServiceNow offer equal opportunity employment?
Yes, ServiceNow is an equal opportunity employer and considers all qualified applicants for employment without regard to various protected categories.
What might affect employment for this position?
Employment may be contingent upon ServiceNow obtaining any necessary export licenses or approvals for individuals requiring access to controlled technology subject to export control regulations.