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Butler Service Desk Agent

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You need a high school diploma or G.E.D. No related or supervisory experience is required, and no licenses or certifications are necessary.
  • You will manage guest requests via various communication channels, log issues, provide information on amenities, assist with room service orders, and ensure a professional appearance while following company policies.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards

FAQs

What is the job title for this position?

The job title is Butler Service Desk Agent.

Where is the job located?

The job is located at The St. Regis Dubai The Palm, Palm Jumeirah, Dubai, United Arab Emirates.

Is this a management position?

No, this is a non-management position.

What are the working hours for this role?

This position is full-time.

What qualifications are preferred for this role?

A high school diploma or G.E.D. equivalent is preferred, but no related work experience or supervisory experience is required.

What responsibilities will the Butler Service Desk Agent have?

The responsibilities include answering and processing guest requests, operating the telephone switchboard, logging requests into the computer, providing information about the property, and assisting with room service orders.

Is prior experience required for this position?

No related work experience is required for this position.

What skills are necessary for the Butler Service Desk Agent?

Clear communication, professionalism, attention to detail, and the ability to work collaboratively with others are essential skills for this role.

Will the Butler Service Desk Agent have to assist guests with disabilities?

Yes, the role requires assisting individuals with disabilities as part of guest service standards.

What company culture does Marriott International promote?

Marriott International promotes a diverse, inclusive, and people-first culture, committed to non-discrimination on any protected basis.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.