Logo of Huzzle

Home

Matches

Explore

Manage

Call Center Administrator

image

Amentum

12d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Seattle

AI generated summary

  • You need a high school diploma, 2 years of call routing experience, familiarity with facilities systems, MS Office skills, and the ability to lift up to 50 lbs. US citizenship is required.
  • You will manage service requests, enter data into CMMS, dispatch technicians, track work orders, monitor purchasing, and resolve customer inquiries while providing excellent team support.

Requirements

  • High School Diploma or demonstrated equivalent.
  • Two years of experience answering and routing incoming calls (business education may substitute year for a year).
  • Must be familiar with facilities equipment descriptors such as HVAC, plumbing, and electrical.
  • Working Knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook).
  • Ability to obtain a security access badge at our client’s location.
  • Ability to read and understand information contained in a variety of documents or displayed on a computer screen. Demonstrated fluency in computer use including the full Microsoft product line.
  • Ability to obtain an appropriate driver's license issued by the State Department of Motor Vehicles, as requested.
  • Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship or Permanent Residency is required for facility credentials/authorization at this work location.
  • This position does not include sponsorship for United States work authorization.
  • Some physical/special requirements include:
  • Ability to move light to medium weight materials into desks, filing cabinets, and other storage locations.
  • Ability to occasionally lift up to 50 pounds.
  • Repetitive wrist movement.
  • Ability to read and understand information contained in a variety of documents or displayed on a computer screen.
  • Ability to use a variety of office equipment and to operate a computer keyboard to access data bases, to send/receive messages and to prepare documents.
  • Ability to attend meetings throughout the site.
  • Ability to communicate with others on the telephone and in one-on-one or group discussions, meetings, and presentations.
  • Some moving of light to medium weight materials into desks, filing cabinets and other storage locations.
  • Cope with demands (stressors) that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained.
  • Experience working in a GMP or similar regulated environment such as hospitals, biomedical or pharmaceutical campuses.
  • Experience using a Computerized Maintenance Management System (CMMS); EAMS experience is a plus.
  • Experience interpreting a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Excellent verbal and written communication skills.

Responsibilities

  • Acting as the primary point of contact for all site related service requests called in or entered by site personnel.
  • Entering phone calls, e-mails, and hard copy information into a Computerized Maintenance Management System (CMMS).
  • Monitoring work order queues and assigning to correct scheduling group.
  • Coordinates some outside service calls with specific vendors.
  • Dispatching technicians to perform reactive maintenance work.
  • Entering work order information, setting priorities, and forwarding work order for further processing.
  • Maintaining and updating records, reports, files, and communication information.
  • Researches and answers all customer work order status inquiries.
  • Reviewing, entering, and tracking MRO purchasing requisitions.
  • Performing all other duties as assigned.
  • Work in a team environment with a one team mentality; be friendly, respectful, empathetic, and professional to teammates and clients.
  • Value and respect employee authenticity and demonstrate cultural awareness to create a memorable experience and a respectful workplace.
  • Balance workload and multiple tasks while focusing on attention to detail and prioritizing assignments.
  • Take initiative to resolve issues that arise and solve problems independently; shift priorities as needed or requested by management and remain flexible.
  • Strive for quick complaint resolution; to resolve problems on the first call and avoid escalation of issues through operational knowledge.

FAQs

What is the work schedule for the Call Center Administrator position?

The work schedule for this role is Monday-Friday, 7:00 am to 3:30 pm, with the possibility of various hours based on business demand.

What is the hourly pay range for this position?

The hiring hourly range is $19 - $21, determined by the candidate's education, experience, knowledge, skills, abilities, and alignment with market data.

Is experience in a regulated environment preferred for applicants?

Yes, experience working in a GMP or similar regulated environment, such as hospitals or pharmaceutical campuses, is preferred for applicants.

Are there any specific qualifications required for this position?

Yes, a High School Diploma or demonstrated equivalent is required, along with two years of experience answering and routing incoming calls. Familiarity with facilities equipment descriptors such as HVAC, plumbing, and electrical is also necessary.

Do candidates need to be US citizens or permanent residents?

Yes, US Citizenship or Permanent Residency is required for facility credentials/authorization at this work location.

Is training provided for the use of a Computerized Maintenance Management System (CMMS)?

The job description does not specify if training is provided, but having experience using a CMMS is preferred.

What are the physical requirements for this job?

Candidates must be able to move light to medium weight materials, occasionally lift up to 50 pounds, and perform repetitive wrist movements.

What skills are essential for effective communication in this role?

Essential skills include excellent oral and written communication abilities, interpersonal skills for listening to customer needs, and the capability to document information accurately.

Are there opportunities for advancement within the company?

The job description does not specify advancement opportunities, but Amentum promotes an environment that values growth and teamwork.

Will Amentum consider applicants with disabilities?

Yes, Amentum is an Equal Opportunity Employer and provides equal opportunity for employment to all individuals regardless of disabilities, as long as the essential functions of the job can be performed.

Amentum

A Premier Leader in Global Engineering, Project Management, and Solutions Integration.

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

Amentum is a leader in global engineering, project management and solutions integration, trusted to modernize the most critical missions anywhere in the world today and in the future. We’re uniquely positioned to deliver solutions faster and solve what’s coming next. We’ve earned our customers’ confidence to rely on us to successfully manage and execute the most complex programs of scale and provide them with solutions they need for an unpredictable world. Visit us at amentum.com to explore how we deliver excellence for our customers’ most vital missions.