FAQs
What is the role of a Call Center Analyst - HR Desk?
The Call Center Analyst - HR Desk is responsible for providing remote customer support for Federal Government systems and applications, primarily through phone and electronic communications.
What are the essential functions of this position?
Essential functions include handling incoming phone and electronic requests from customers, creating and tracking HR application incidents, fulfilling customer requests, and participating in team meetings for process improvements.
What are the educational requirements for this position?
A high school diploma or equivalent is required, with a Bachelor's Degree preferred. An HDI Analyst Certification must be obtained within 90 business days of hire.
How many years of experience are required for this position?
Candidates should have at least two (2) years of customer service experience, with service desk or call center experience preferred.
Is experience with specific software required for this role?
Yes, experience with enterprise ticketing applications, preferably BMC Remedy Service Management, and human resource application support is preferred.
What skills are necessary for success in this role?
Critical thinking skills, active listening, effective communication strategies, and strong customer service skills are necessary.
What kind of work environment does NuAxis offer?
NuAxis promotes a supportive and teamwork-oriented work environment focused on making customer experience central to their solutions.
Is this position full-time?
Yes, the Call Center Analyst - HR Desk position is a full-time role.
Does this opportunity sound like a fit for everyone?
This opportunity is ideal for highly competent, customer service-oriented, and motivated individuals looking to contribute to improving federal government solutions.
Are there any specific diversity or equal opportunity policies at NuAxis?
Yes, NuAxis is an Equal Opportunity/Affirmative Action Employer, including for Veterans and Disabled individuals.