FAQs
What is the hourly pay rate for this position?
The hourly base pay for this position is $18.00, with potential target earnings of $25.00/hour including commission and incentives.
What qualifications are required for this role?
A high school diploma or equivalent is required, along with effective verbal and written communication skills, computer literacy, and a basic understanding of cable communications products and services.
Is previous experience in a call center necessary?
While it is preferred to have 2+ years of experience in call center customer service or phone sales, it is not strictly necessary.
What are the working hours for this position?
The schedule can vary and may include weekends, holidays, and split days off.
Are there opportunities for advancement within the company?
Yes, Spectrum promotes dynamic growth and encourages employees to move up or around the company as they develop their careers.
What kind of training is provided for new employees?
Employees undergo an established training program, along with ongoing mentorship, to support their development and success in the role.
Do employees qualify for any benefits or discounts?
Yes, employees may qualify for free internet, TV, and phone services, and also benefit from a comprehensive pay and benefits package that supports their well-being.
How is customer satisfaction prioritized in this role?
Representatives are expected to establish and maintain a high level of customer satisfaction in all interactions and work to meet or exceed customer service activity goals.
What types of sales techniques will be utilized in this position?
The role involves applying sound telephone-based customer save techniques, utilizing problem-solving skills, and effectively explaining products and services to retain customers.
What are the primary responsibilities of a Call Center Customer Solutions Sales Representative?
Responsibilities include responding to inbound sales calls, addressing billing inquiries, explaining products and services, and maintaining knowledge of competitors’ pricing and offerings.