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Call Center Customer Solutions Sales Rep

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Spectrum

28d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Austin

AI generated summary

  • You need a high school diploma, strong computer skills, effective communication, knowledge of cable products, sales experience, and flexibility for variable hours.
  • You will handle inbound sales calls, maintain customer satisfaction, answer billing inquiries, explain products, and analyze competitors to effectively retain existing customers.

Requirements

  • Required Qualifications
  • Education: High school diploma or equivalent
  • Technical skills: Demonstrated computer and consumer electronics skills
  • Language: Ability to read, write, speak and understand English
  • Skills: Effective verbal and written communication skills. Working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
  • Abilities: Can show judgment and initiative to accomplish job duties. Can use personal computer and appropriate software applications to include billing system and other role-related tools. Can apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals. Can prioritize and organize effectively
  • Working conditions: Office environment
  • Schedule: Can work variable hours; may include weekends, holidays, and split days off
  • Preferred Qualifications
  • Experience working in call center experience in the areas of customer service and/or phone sales, or equivalent experience 2+ years

Responsibilities

  • Establishing and maintaining a high level of customer satisfaction, professionalism, and courtesy in all customer interactions
  • Meeting or exceeding weekly and monthly Customer Solutions activity goals by utilizing sound telephone-based customer save techniques
  • Responding to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics
  • Answering questions pertaining to billing inquiries, the pricing and packaging of our products, and account issues
  • Proficiently explain all products and services to existing customers in an attempt to retain their business
  • Having knowledge of competitors’ pricing, packaging, and products in an effort to discuss side-by-side comparisons of Charter’s and competitors’ products and services

FAQs

What is the hourly pay rate for this position?

The hourly base pay for this position is $18.00, with potential target earnings of $25.00/hour including commission and incentives.

What qualifications are required for this role?

A high school diploma or equivalent is required, along with effective verbal and written communication skills, computer literacy, and a basic understanding of cable communications products and services.

Is previous experience in a call center necessary?

While it is preferred to have 2+ years of experience in call center customer service or phone sales, it is not strictly necessary.

What are the working hours for this position?

The schedule can vary and may include weekends, holidays, and split days off.

Are there opportunities for advancement within the company?

Yes, Spectrum promotes dynamic growth and encourages employees to move up or around the company as they develop their careers.

What kind of training is provided for new employees?

Employees undergo an established training program, along with ongoing mentorship, to support their development and success in the role.

Do employees qualify for any benefits or discounts?

Yes, employees may qualify for free internet, TV, and phone services, and also benefit from a comprehensive pay and benefits package that supports their well-being.

How is customer satisfaction prioritized in this role?

Representatives are expected to establish and maintain a high level of customer satisfaction in all interactions and work to meet or exceed customer service activity goals.

What types of sales techniques will be utilized in this position?

The role involves applying sound telephone-based customer save techniques, utilizing problem-solving skills, and effectively explaining products and services to retain customers.

What are the primary responsibilities of a Call Center Customer Solutions Sales Representative?

Responsibilities include responding to inbound sales calls, addressing billing inquiries, explaining products and services, and maintaining knowledge of competitors’ pricing and offerings.

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Spectrum

Telecommunications
Industry
10,001+
Employees

Mission & Purpose

Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice. For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals.