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Call Center Customer Solutions Sales Retention Rep

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Spectrum

20d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Auburndale

AI generated summary

  • You need a high school diploma, basic computer skills, English fluency, strong communication skills, knowledge of cable products, and 2+ years in call center sales or customer service.
  • You will ensure customer satisfaction, handle inbound sales calls, address billing inquiries, explain products, and use competitive knowledge to retain customers effectively.

Requirements

  • Education: High school diploma or equivalent
  • Technical skills: Demonstrated computer and consumer electronics skills
  • Language: Ability to read, write, speak and understand English
  • Skills: Effective verbal and written communication skills. Working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
  • Abilities: Can show judgment and initiative to accomplish job duties. Can use personal computer and appropriate software applications to include billing system and other role-related tools. Can apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals. Can prioritize and organize effectively
  • Working conditions: Office environment
  • Schedule: Can work variable hours; may include weekends, holidays, and split days off
  • Preferred Qualifications
  • Experience working in call center experience in the areas of customer service and/or phone sales, or equivalent experience 2+ years

Responsibilities

  • Establishing and maintaining a high level of customer satisfaction, professionalism, and courtesy in all customer interactions
  • Meeting or exceeding weekly and monthly Customer Solutions activity goals by utilizing sound telephone-based customer save techniques
  • Responding to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics
  • Answering questions pertaining to billing inquiries, the pricing and packaging of our products, and account issues
  • Proficiently explain all products and services to existing customers in an attempt to retain their business
  • Having knowledge of competitors’ pricing, packaging, and products in an effort to discuss side-by-side comparisons of Charter’s and competitors’ products and services

FAQs

What is the hourly pay for this position?

The hourly base pay for this position is $18.00, with potential earnings of up to $25.00 per hour, including commission and incentives.

Is there a commission structure in place?

Yes, agents have the opportunity to earn commissions and incentives, with top performers potentially making $70,800 annually, plus additional incentives.

What are the working conditions for this role?

The working conditions are in a busy and fast-paced office environment, with numerous opportunities for collaboration and networking.

What qualifications are required for this position?

A high school diploma or equivalent is required, along with demonstrated computer and consumer electronics skills, effective communication abilities, and the capacity to apply appropriate sales techniques.

Do I need previous call center experience to apply?

While call center experience in customer service and/or phone sales is preferred, it is not strictly necessary for all applicants.

Is training provided for new employees?

Yes, there is an established training program along with ongoing mentorship to support new employees in their roles.

What are the work hours for this job?

The schedule may include variable hours, weekends, holidays, and split days off as needed.

Are there benefits associated with this position?

Yes, in addition to competitive pay, employees may qualify for benefits such as free internet, TV, and phone services, along with a comprehensive pay and benefits package that supports their well-being.

Can this role lead to career advancement?

Yes, there are opportunities for dynamic growth within the company as employees can move up or around the organization.

What is the company culture like at Spectrum?

Spectrum fosters a learning culture with a focus on training and development, and promotes a supportive community that emphasizes employee success and well-being.

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Spectrum

Telecommunications
Industry
10,001+
Employees

Mission & Purpose

Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice. For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals.