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Call Center Sales Rep

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Spectrum

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Largo

AI generated summary

  • You must be proficient in English, possess strong communication and sales skills, have computer knowledge, and understand cable products. A high school diploma and 2 years of call center sales experience are preferred.
  • You will engage customers, sell products, meet sales goals, respond to calls efficiently, and collaborate with teams to resolve issues while promoting current campaigns and maintaining customer satisfaction.

Requirements

  • Ability to read, write, speak and understand English
  • Ability to communicate with customers and colleagues in a clear, straight forward and professional manner
  • Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals
  • Demonstrated computer and consumer electronics skills
  • Ability to use personal computer and appropriate software applications to include billing system and other role-related tools
  • Effective verbal and written communication skills
  • Effective organizational skills
  • Ability to prioritize and organize effectively
  • Ability to show judgment and initiative and to accomplish job duties
  • Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
  • Ability to perform job at workstation for prolonged periods of time
  • Ability to work variable hours; may include weekends, holidays, and split days off
  • High school diploma or equivalent
  • Call center sales experience preferred – 2

Responsibilities

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
  • Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.
  • Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.
  • Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities.
  • Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.
  • Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers.
  • Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services.
  • Promote and communicate current marketing campaigns and promotions.
  • Work with other departments, as necessary, to resolve customer issues.
  • Perform other duties as required by supervisor.

FAQs

What is the hourly pay for the Call Center Sales Rep position?

The hourly base pay is $18.00, with target earnings of $26.19 per hour, including commission and incentives.

What is the potential annual earnings for top performers in this role?

Top performers can earn up to $81,000 annually, plus incentives.

Is there any benefit related to internet, TV, and phone services for employees?

Yes, employees may qualify for free internet, TV, and phone services, though restrictions do apply.

What are the primary responsibilities of a Call Center Sales Rep?

Responsibilities include maximizing sales opportunities through inbound sales calls, establishing customer satisfaction, meeting sales goals, and effectively selling products and services.

What qualifications are required for this position?

A high school diploma or equivalent is required, along with the ability to read, write, speak, and understand English as well as effective communication skills.

How much experience is preferred for applicants?

Preferred candidates should have at least 2 years of call center sales experience.

What kind of work environment can employees expect?

Employees will work in an office environment.

Are there specific hours expected for this position?

Yes, the position requires working variable hours, which may include weekends, holidays, and split days off.

What kind of skills are essential for a Call Center Sales Rep?

Essential skills include effective verbal and written communication, organizational skills, the ability to apply sales techniques, and proficiency with computer and consumer electronics.

Is previous experience in cable communications products necessary?

While it's not strictly required, a demonstrated working knowledge of cable communications products and services is preferred.

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Spectrum

Telecommunications
Industry
10,001+
Employees

Mission & Purpose

Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice. For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals.