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Call Center Telesales/ E-medical Agent

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Cencora

18d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Madrid

AI generated summary

  • You need 1-2 years of telesales experience, preferably in healthcare, an administrative degree, customer service skills, digital tool proficiency, and knowledge of legal regulations.
  • You will assist clients, make calls for medical product advisement, track campaign progress, resolve issues, improve processes, update databases, ensure compliance, and participate in meetings.

Requirements

  • Experiencia de 1-2 años en posición similar de contacto con clientes vía telefónica. Valorable sector salud (Healthcare, Seguros, Clínicas…)
  • Módulo de grado medio en Gestión Administrativa (o FPI, EGB, ESO o equivalentes).
  • Atención al cliente.
  • Producto-sector-mercado.
  • Prevención de riesgos laborales.
  • Normativa legal vigente.
  • Ofimática y programas propios de la organización.
  • Habilidad y experiencia en manejo de herramientas digitales (salesforce, office…)

Responsibilities

  • Realizar la atención a clientes y las tareas administrativas relativas a las actividades del departamento.
  • Realización de llamadas para la realización de las funciones de asesoramiento a médicos sobre el catálogo de productos definido por cada campaña, en caso de que corresponda.
  • Realización de seguimiento de las campañas, para asegurarse la correcta consecución de los objetivos marcados por cada campaña o de manera anual.
  • Identificar los problemas y facilitar toda la información para el análisis de causas y la realización de acciones correctoras.
  • Atender y derivar las consultas.
  • Resolver las incidencias de su ámbito de responsabilidad.
  • Detectar y proponer acciones de mejora continua para la optimización de los procesos de trabajo.
  • Velar por la actualización y la fiabilidad de las bases de datos del ámbito.
  • Cumplir los plazos establecidos en aquellas acciones que así lo requieren.
  • Cumplir la normativa vigente en materia de protección de datos y acceso a la información.
  • Desarrollar su trabajo conforme a los procedimientos establecidos en el departamento y la normativa vigente en materia de prevención de riesgos laborales.
  • Llevar a cabo las acciones de promoción de las campañas establecidas, realizando su seguimiento.
  • Reportar la información de su ámbito que le sea requerida.
  • Sustituir a otros puestos de la organización, en su ausencia (vacaciones, bajas, etc.).
  • Participar en las reuniones del área/departamento, así como en las reuniones interdepartamentales.

FAQs

What is the primary responsibility of the Call Center Telesales/E-medical Agent?

The primary responsibility is to provide customer service and perform administrative tasks related to the department's operations as directed by the Sales Manager, ensuring satisfactory responses to clients and optimal service.

What are the typical daily tasks of this position?

Daily tasks include handling customer inquiries, making calls to advise medical professionals on product catalogs, tracking campaign progress, resolving issues, and updating database information.

How much experience is required for this role?

A minimum of 1-2 years of experience in a similar customer contact position, preferably in the healthcare sector, is required.

What academic qualifications are necessary for this job?

A vocational qualification in Administrative Management (or equivalent) is required.

What software or digital tools should candidates be familiar with?

Candidates should have proficiency in office software and organizational-specific programs, including CRM tools like Salesforce.

What are the working hours for this position?

The role has a part-time schedule of 25 hours per week, from Monday to Friday.

Does Cencora offer equal employment opportunities?

Yes, Cencora is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, and other protected statuses.

Are there benefits available for this position?

Yes, benefit offerings may vary by country and will align with local market practices, though specifics were not detailed in the job description.

Is training provided for new employees?

Yes, specific training is provided on customer service and product knowledge, as well as compliance with existing regulations and software tools.

How should candidates request accommodations during the employment process?

Candidates should call 888.692.2272 or email hrsc@cencora.com to request reasonable accommodations in accordance with legal requirements.

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Cencora

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Cencora, a company building on the legacy of AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We also help our partners bring their innovations to patients more efficiently to accelerate positive outcomes. Becoming Cencora has allowed us to combine all the companies and services of AmerisourceBergen. Now, as a unified and internationally inclusive brand, we’re continuing to invest in and focus on our core pharmaceutical distribution business, while also growing our platform of pharma and biopharma services to support pharmaceutical innovation and access. Our 46,000+ worldwide team members are shaping the future of healthcare through the power of our purpose: We are united in our responsibility to create healthier futures.