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Call Centre Administrator

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Dublin

AI generated summary

  • You should have customer service experience, strong communication skills, an organized approach, a willingness to help, and a friendly, professional attitude. Preferred experience is a plus.
  • You will answer calls promptly, transfer them efficiently, respond to customer inquiries, and accurately capture details when booking appointments.

Requirements

  • Experience in customer service with strong communication skills
  • Good with people
  • Organised approach
  • Willingness to help
  • Friendly and professional approach is essential
  • Preferred but not essential experience level

Responsibilities

  • Answering all telephone calls in a prompt, clear and friendly manner
  • Transferring calls efficiently
  • Responding to customer enquiries
  • Ensuring customer details are captured accurately when booking appointments

FAQs

What is the location of the Call Centre Administrator position?

The position is located at Dawson Street, Dublin 2.

What are the working hours for this role?

The working hours are full-time, 40 hours a week, with weekend work being essential.

Is prior experience required for this position?

Experience is preferred but not essential for applicants.

What skills are important for the Call Centre Administrator role?

Strong communication skills, a friendly and professional approach, being good with people, and having an organised approach are important.

What are the main responsibilities of the Call Centre Administrator?

Responsibilities include answering telephone calls promptly, transferring calls efficiently, responding to customer enquiries, and ensuring customer details are captured accurately when booking appointments.

What is the salary range for this job?

The salary is competitive and depends on the candidate’s experience.

What opportunities for development are provided to employees?

Specsavers offers continuous development and expansion of knowledge in optics to support all customer enquiries and maintain high levels of customer care.

How can I apply for this position?

If you are interested, please click "Apply" as the vacancy will close once all available places have been filled.

Retail & Consumer Goods
Industry
1001-5000
Employees
1984
Founded Year

Mission & Purpose

Specsavers is a company that operates a chain of optical and hearing care stores. Their ultimate goal is to provide accessible and high-quality eye and hearing care services to individuals and communities. Specsavers' purpose revolves around delivering professional and affordable optical and audiology solutions, enabling people to access essential eye and hearing care, maintain their sensory health, and enhance their overall quality of life. Through their services and extensive network of stores, they aim to promote eye and ear health awareness, offer expert advice and products, and contribute to the well-being of their customers.