FAQs
What is the primary role of a Call Handler in the health records department?
The primary role is to take calls from patients wishing to book and rearrange hospital appointments and to address other general queries in a call centre-based environment.
Is speaking Welsh a requirement for this position?
No, but the ability to speak Welsh is desirable; Welsh and/or English speakers are equally welcome to apply.
What types of appointments will I be handling calls for?
You will be handling calls related to booking and rearranging various hospital appointments.
Who can I contact for further details or to arrange an informal visit?
You can contact Caroline Rowe, Supervisor - Medical Records, at caroline.rowe@wales.nhs.uk or by telephone at 02921 848181. You may also reach Carol Williams at 02920 716861.
What kind of organization is Cardiff and Vale University Health Board?
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff and providing over 100 specialist services across 6 hospital sites.
What is the organization's mission?
The mission is “Caring for People, Keeping People Well,” with a vision that every person’s chance of leading a healthy life should be equal.
Where is Cardiff and Vale University Health Board located?
It is located in Cardiff, the capital of Wales, and the Vale of Glamorgan, offering a combination of city life and beautiful countryside.
What kind of career opportunities are available at Cardiff and Vale University Health Board?
The organization offers a diverse range of career opportunities across various health services within the health board.
Is there a focus on innovation and improvement within the organization?
Yes, there is a strong emphasis on innovation and improvement as part of the organization’s strategy, including contributions to clinical research and learning from global best practices.