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Call Handler / Administration Assistant

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Cambridgeshire Community Services NHS Trust

Yesterday

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Healthcare
  • Norwich

AI generated summary

  • You should have call handling experience, ability to thrive in a busy team, and skills in accurate record keeping. A DBS check is mandatory. Admin support may also be required.
  • You will answer calls, book and rearrange appointments, provide front desk support, maintain patient records, and assist clinical and non-clinical teams with administrative tasks.

Requirements

  • Part time position, for 30 hours per week.
  • Applicants will preferably demonstrate previous call taking experience & have the ability to work within a busy team with a high call activity into the service.
  • As part of our safe recruitment practice and selection process you will be required to undergo a DBS check.
  • Maintain accurate patient records both manual and electronic in accordance with the organisation’s Record Keeping Policy.
  • Provide administration support to the iCaSH Service secretaries if required.

Responsibilities

  • The main aspect of this role will be answering calls into the service, along with booking and re arranging appointments, reception cover, front of house cover and additional administration duties and to support both clinical and non-clinical teams in service delivery.
  • Act as the first point of contact to patients predominantly via the telephones. Ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry.
  • Maintain accurate patient records both manual and electronic in accordance with the organisation’s Record Keeping Policy.
  • Provide administration support to the iCaSH Service secretaries if required.

FAQs

What is the job title for this position?

The job title is Call Handler / Administration Assistant.

What are the working hours for this role?

The position is part-time, requiring 30 hours per week.

Where is this position based?

The position is based at the Norwich clinic.

What is the main aspect of the role?

The principal aspect of the role is call handling.

What days of the week does the service operate?

The service operates Monday to Saturday.

Are there any specific days that require longer hours?

Yes, there are two longer days where the service operates until 7:30 PM, as well as Saturday mornings, which are covered on a rota basis.

What type of previous experience is preferred for applicants?

Previous call taking experience is preferred.

Is there a requirement for a background check?

Yes, applicants will be required to undergo a DBS check as part of the safe recruitment practice.

Will the application process be managed exclusively within the NHS email system?

No, it cannot be guaranteed that the recruitment process will be managed exclusively within the NHS email system.

How will patient contact be handled?

Patient contact will be predominantly handled via telephone, ensuring all inquiries are dealt with in a welcoming, friendly, efficient, courteous, and professional manner.

Will there be any administration duties involved in the role?

Yes, the role includes booking and rearranging appointments, reception cover, front of house cover, and additional administration duties.

Who can be contacted for further details or informal visits?

For further details, you can contact Gemmalea Green, Administration Lead, via email at gemmalea.green@nhs.net or by telephone at 01603 226639.

What type of care does the service provide?

The service provides contraception, sexual health, and HIV care & treatment to meet the needs of a diverse population across Norfolk.

Are there opportunities for staff engagement and development?

Yes, the organization prioritizes staff engagement and development within a supportive culture.

How has the service been rated by the Care Quality Commission?

The service has been rated ‘Outstanding’ by the Care Quality Commission.

Cambridgeshire Community Services NHS Trust

Providing health and care services across Bedfordshire, Cambridgeshire, Luton, Norfolk, Peterborough and Suffolk.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Cambridgeshire Community Services aims to deliver high quality care to the diverse communities we serve in Bedfordshire, Cambridgeshire, Luton, Milton Keynes, Norfolk, Peterborough and Suffolk. We provide the following services: • A range of children’s services to children, young people and families in (Cambridgeshire and Norfolk) • School age immunisation programme (Cambridgeshire, Norfolk, Peterborough and Suffolk) • ICaSH: Integrated Contraception and Sexual Health Services (Bedfordshire, Cambridgeshire, Norfolk, Peterborough and Suffolk) • Dental services (Cambridgeshire, Peterborough and Suffolk) • Musculo-skeletal services and uro-gynaecological physiotherapy services (Cambridgeshire and Peterborough) • The Oliver Zangwill Centre for Neuropsychological Rehabilitation and the Evelyn Community Head Injury Service • Children and Adults’ Community Health services for the residents of Luton • Children and Adults’ Community Health services for the residents of Bedfordshire are provided in partnership with East London NHS Foundation Trust (ELFT). We believe that community based health services are fundamental to the success of an NHS that gives people more choice and control over their health care.