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Candidate Experience Representative

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IQ-EQ

18d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Hyderabad, +1
  • Quick Apply

AI generated summary

  • You need at least 1 year in recruitment, strong communication skills, ATS proficiency, organizational skills, and a customer service focus. Experience with RPO and design tools is a plus.
  • You will manage candidate communications, coordinate interviews, maintain ATS records, respond to queries, analyze recruitment reports, and collaborate on process improvements to enhance candidate experience.

Requirements

  • Minimum of 1 year of experience in sourcing, recruitment coordination, or related recruitment activities
  • Strong understanding of recruitment processes and the candidate experience journey
  • Excellent communication and interpersonal skills, with the ability to build trust and rapport with candidates and stakeholders
  • Proficiency in using Applicant Tracking Systems (ATS) and other recruitment technologies
  • Demonstrated ability to manage multiple tasks and stakeholders simultaneously in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Proficiency in Microsoft Office suite, particularly Excel for reporting and data analysis
  • Experience in providing outstanding customer service and resolving queries effectively
  • Ability to adapt to changing priorities and work collaboratively in a team environment
  • Familiarity with recruitment metrics and reporting
  • Strong time management skills and ability to meet deadlines
  • Empathetic approach to candidate concerns and feedback
  • Bachelor's degree in Human Resources, Business Administration, or related field preferred (not required)
  • Experience in Recruitment Process Outsourcing (RPO)
  • Offshore sourcing or recruiting experience
  • Knowledge of talent market trends and best practices in candidate experience
  • Experience with Canva or similar design tools for creating job advertisements

Responsibilities

  • Partner with Talent Acquisition colleagues to deliver an exceptional candidate experience throughout the recruitment process
  • Manage candidate communications, including scheduling interviews, sending confirmations, and providing timely updates on application status
  • Respond promptly and professionally to candidate queries via email, phone, or in person
  • Coordinate with hiring managers and interview panels to ensure smooth and efficient interview processes
  • Maintain accurate and up-to-date records in the Applicant Tracking System (ATS) and other recruitment tools
  • Generate and analyze recruitment reports to support Talent Acquisition Partners with hiring decisions
  • Contribute to team initiatives and projects aimed at improving the overall candidate experience
  • Collaborate with stakeholders to identify and implement process improvements
  • Advocate for TA principles and promote a collaborative hiring culture within the organization
  • Stay informed about industry trends and best practices in candidate experience and recruitment

FAQs

What is the role of a Candidate Experience Representative at IQ-EQ?

The Candidate Experience Representative is responsible for being the primary point of contact for candidates throughout their recruitment journey, ensuring a positive experience from application to hiring decision.

What qualifications are required for this position?

A minimum of 1 year of experience in sourcing, recruitment coordination, or related recruitment activities is required, along with strong communication skills, proficiency in using Applicant Tracking Systems (ATS), and a Bachelor’s degree in Human Resources or a related field preferred.

What type of communication will I be responsible for?

You will manage candidate communications, including scheduling interviews, sending confirmations, and providing updates on application status through email, phone, or in person.

Is experience in Recruitment Process Outsourcing (RPO) preferred for this role?

Yes, experience in Recruitment Process Outsourcing (RPO) is preferred, along with offshore sourcing or recruiting experience.

What tools or software should I be familiar with?

Familiarity with Applicant Tracking Systems (ATS), recruitment technologies, and proficiency in the Microsoft Office suite, particularly Excel, are important for this role.

How does IQ-EQ support professional development?

IQ-EQ emphasizes continuous learning and provides an inclusive environment to support your career aspirations, offering opportunities across various service lines and international offices.

What are the main responsibilities of the Candidate Experience Representative?

Responsibilities include managing candidate communications, coordinating interviews, maintaining records in the ATS, generating reports, contributing to team initiatives, and advocating for recruitment principles.

Is a Bachelor’s degree mandatory for this position?

A Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred but not mandatory.

How important is attention to detail for this role?

Strong attention to detail is essential for maintaining accurate records and managing multiple tasks effectively in this fast-paced environment.

What qualities are important for someone in this position?

Important qualities include excellent communication skills, empathy towards candidates, strong time management abilities, and the capacity to adapt to changing priorities.

Know how, know you

Finance
Industry
5001-10,000
Employees
1896
Founded Year

Mission & Purpose

We are IQ-EQ, a leading investor services group employing 5000+ people across 25 jurisdictions worldwide. We bring together that rare combination of global technical expertise and a deep understanding of our clients' needs. We have the know how and the know you to deliver for our clients - fund managers, multinational companies, family offices and private clients operating worldwide.

Culture & Values

  • Authentic

    We act with integrity. We keep it true.

  • Bold

    We find solutions. We push boundaries.

  • Collaborative

    We do it together. We work as One team.

Benefits

  • Global footprint

  • Hybrid working

  • Employee wellbeing

  • Employee development

  • Authentic

    We act with integrity. We keep it true.

  • Bold

    We find solutions. We push boundaries.

  • Collaborative

    We do it together. We work as One team.