FAQs
What are the key qualifications required for the Capacity Planner II position?
The key qualifications include 3+ years of program or project management experience, 3+ years of working cross-functionally with tech and non-tech teams, 3+ years of defining and implementing process improvement initiatives, a Bachelor's degree, advanced knowledge of Excel (Pivot Tables, VLOOKups) and SQL, and experience in defining program requirements using data and metrics.
What is the primary responsibility of the Capacity Planner II?
The primary responsibility is to optimize capacity across operations sites to minimize customer wait time and variable costs, by building forecasting models and optimization tools that predict capacity requirements.
What kind of experience is preferred for this role?
Operations Research or Capacity Planning experience is strongly preferred, along with experience in stakeholder management and driving process improvements.
Is programming experience required for this position?
While programming experience is not required, it is considered a plus if the candidate has the ability to automate tools whenever appropriate.
How important is stakeholder management in this role?
Stakeholder management is very important, as the role involves dealing with multiple stakeholders at various levels of the organization to drive strategy and optimize resource utilization.
What kind of environment will I be working in?
The work environment is fast-paced and time-sensitive, prioritizing an entrepreneurial culture that fosters transparent customer relationships while balancing frugality and creativity.
What tools will I be expected to use in this role?
You will be expected to use advanced Excel techniques, SQL, and possibly statistical and machine learning models, as well as familiarizing yourself with Six Sigma tools and Lean techniques.
Is there any specific focus on customer relationships in this role?
Yes, developing good relationships and partnerships with internal and external departments is key in order to quantify business projections, forecast network capacity, and create solutions.
Where is this position located?
This position is located in Hyderabad, TS, India.
What type of analysis will I be responsible for in this role?
You will be responsible for a variety of analyses, including monitoring execution of headcount plans, analyzing performance against volume trends, conducting excess analysis, and preparing ad hoc analyses as needed.