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Car Sales Consultant - eCommerce

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AutoNation

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Charleston

AI generated summary

  • You need a high school diploma, strong customer service skills, sales experience, tech-savviness, a valid driver’s license, and the drive to achieve goals and follow up with customers.
  • You will engage customers online and in-person, guide vehicle purchases, answer queries, negotiate terms, ensure satisfaction, and help transition to the Service department for ongoing support.

Requirements

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Drive to set and achieve targeted goals
  • Prior sales experience, retail preferred
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record

Responsibilities

  • The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment.
  • Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.
  • With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal.
  • Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

FAQs

What is the role of an eCommerce Sales Associate at AutoNation?

The eCommerce Sales Associate interacts with customers online, over the phone, and in person to guide them through the vehicle purchasing process in a no-haggle sales environment, ensuring an exceptional customer experience.

What are the main responsibilities of this position?

The main responsibilities include responding to customer leads in a timely manner, answering questions, guiding customers through their purchasing journey, negotiating terms, and ensuring customer satisfaction through follow-up.

What qualifications are needed for this role?

The qualifications needed include a high school diploma or equivalent, proven customer service experience, a drive to achieve targeted goals, prior sales experience (preferably in retail), and strong communication and organizational skills.

Is sales experience necessary for this position?

Yes, prior sales experience is preferred, particularly in retail.

Are there opportunities for career advancement within AutoNation?

Yes, AutoNation offers opportunities for career advancement as employees can grow within the company and explore various roles in the automotive industry.

What benefits and perks does AutoNation offer?

AutoNation offers competitive compensation, 401k matching, health, dental, and vision insurance, maternity benefits, associate purchase and discount programs, and access to exclusive deals through YouDecide.

What kind of work environment can employees expect at AutoNation?

Employees can expect a diverse, equitable, and inclusive work environment that values innovation, teamwork, and a commitment to making a positive impact.

Do I need a valid driver's license for this position?

Yes, a valid in-state driver's license and an acceptable, safe driving record are required.

How does AutoNation support charitable causes?

AutoNation supports charitable causes through their DRVPNK mission, which raises and donates millions of dollars to cancer research and treatment by partnering with cancer charities nationwide.

Is prior experience with technology necessary for the eCommerce Sales Associate role?

Yes, experience and a desire to work with technology are necessary for the role.

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AutoNation

Manufacturing & Electronics
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

As America’s most admired automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits, and a culture that believes in investing in our Associates’ professional futures. With over 300 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 14 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering an excellent Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $40 million dollars to drive out cancer, create awareness, and support critical research. Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.