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Car Sales Consultant - eCommerce

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AutoNation

7d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Hardeeville

AI generated summary

  • You must have a high school diploma, sales experience, strong communication skills, goal orientation, tech-savvy, and a valid driver’s license with a safe driving record.
  • You will guide customers through the vehicle purchase process online and in-person, respond to inquiries, negotiate terms, ensure satisfaction, and facilitate transitions to the Service department.

Requirements

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Drive to set and achieve targeted goals
  • Prior sales experience, retail preferred
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record

Responsibilities

  • The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment.
  • Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.
  • With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal.
  • Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

FAQs

What is the main responsibility of the e-Commerce Sales Associate?

The main responsibility of the e-Commerce Sales Associate is to interact with customers online, over the phone, and in person to guide them through the vehicle purchasing process while providing an exceptional customer experience in a no-haggle sales environment.

What are the qualifications required for this position?

Qualifications include a high school diploma or equivalent, proven ability to provide an exceptional customer experience, drive to achieve targeted goals, prior sales experience (preferably in retail), and strong communication, consultative, interpersonal, and organizational skills.

Is previous sales experience necessary for this job?

Yes, prior sales experience is preferred, especially in a retail environment.

What technology skills are required for the e-Commerce Sales Associate position?

Candidates should have experience and a desire to work with technology as part of their role in engaging with customers.

What kind of work-life balance can I expect working at AutoNation?

AutoNation offers a healthy work-life balance along with various insurance plans, including health, dental, and vision coverage.

Are there any benefits related to vehicle purchases for associates?

Yes, associates have access to purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.

What is the goal of the DRVPNK initiative at AutoNation?

The DRVPNK initiative aims to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.

Does AutoNation value diversity and inclusion in the workplace?

Yes, AutoNation is committed to creating a diverse, equitable, and inclusive environment and welcomes candidates from all backgrounds.

What should I do if I don't meet every requirement mentioned in the job description?

Even if you do not meet every requirement, you are encouraged to apply, as AutoNation values passion for making a positive impact.

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AutoNation

Manufacturing & Electronics
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

As America’s most admired automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits, and a culture that believes in investing in our Associates’ professional futures. With over 300 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 14 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering an excellent Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $40 million dollars to drive out cancer, create awareness, and support critical research. Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.