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Care Advisor - German

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Allianz

Mar 14

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • Dublin

AI generated summary

  • Seeking candidates with customer focused experience in an administrative role, preferably in a call center environment, able to work in a pressurized setting with tight deadlines. Must have strong Microsoft Office skills, be flexible to work varying shifts including Saturdays, possess a valid EU work permit, and be fluent in English and German.
  • Respond to customer inquiries, provide accurate information on cover and claims, coordinate hospital admissions and repatriations, maintain service standards for communication and call response times, handle daily workload and follow-up on cases, ensure customer satisfaction and retention.

Requirements

  • Experience in a customer focused role , in a an administrative capacity
  • Previous experience in call centre environment would be beneficial.
  • Experience working in pressurized environment with tight deadlines.
  • Strong Knowledge of Microsoft Office ( Excel, Word).
  • Applicants must be flexible to work within our rotating shift patterns (Day Hours from Monday to Friday and rotational day Hours on Saturdays).
  • Valid EU work permit with the ability to work full time year round.
  • Fluency in English and second language (German).

Responsibilities

  • Responding to queries regarding cover, claims, hospitalisation, complaints
  • Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
  • Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
  • Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
  • Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
  • Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention.

FAQs

What are the primary responsibilities of a Care Advisor - German?

The primary responsibilities include supporting customers worldwide in German, being the first point of contact for clients, anticipating and meeting their needs, coordinating interdepartmental work, delivering high quality service, and committing to continuous improvement.

What languages are required for this position?

Fluency in German is required for this position. Additional languages may be beneficial, but not essential.

What skills are important for a Care Advisor - German?

Important skills for this position include strong communication skills in German, customer service orientation, ability to anticipate and meet client needs, coordination skills, ability to work in a team environment, and commitment to continuous improvement.

How do Care Advisors interact with clients?

Care Advisors interact with clients through various communication channels such as phone, email, and chat. They provide support, answer questions, coordinate services, and ensure client satisfaction.

What is the goal of a Care Advisor - German?

The goal of a Care Advisor - German is to provide exceptional service to clients, anticipate and meet their needs, coordinate interdepartmental work, and continuously improve the quality of service delivery.

Allianz

Our purpose: We secure your future. Our promise is to give confidence in tomorrow.

Finance
Industry
10,001+
Employees
1890
Founded Year

Mission & Purpose

The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million private and corporate customers in more than 70 countries. We are proud to be the Worldwide Insurance Partner of the Olympic & Paralympic Movements from 2021 until 2028 and to be recognized as one of the industry leaders in the Dow Jones Sustainability Index. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us and together, let’s care for tomorrow.