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Job

Care Advisor - German

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Allianz

•

1mo ago

đź’Ľ Graduate Job

Dublin

AI generated summary

  • Seeking candidates with customer focused experience in an administrative role, preferably in a call center environment, able to work in a pressurized setting with tight deadlines. Must have strong Microsoft Office skills, be flexible to work varying shifts including Saturdays, possess a valid EU work permit, and be fluent in English and German.
  • Respond to customer inquiries, provide accurate information on cover and claims, coordinate hospital admissions and repatriations, maintain service standards for communication and call response times, handle daily workload and follow-up on cases, ensure customer satisfaction and retention.

Graduate Job

Customer Relations•Dublin

Description

  • Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.

Requirements

  • Experience in a customer focused role , in a an administrative capacity
  • Previous experience in call centre environment would be beneficial.
  • Experience working in pressurized environment with tight deadlines.
  • Strong Knowledge of Microsoft Office ( Excel, Word).
  • Applicants must be flexible to work within our rotating shift patterns (Day Hours from Monday to Friday and rotational day Hours on Saturdays).
  • Valid EU work permit with the ability to work full time year round.
  • Fluency in English and second language (German).

Area of Responsibilities

Customer Relations

Responsibilities

  • Responding to queries regarding cover, claims, hospitalisation, complaints
  • Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
  • Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
  • Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
  • Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
  • Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention.

Details

Work type

Full time

Work mode

hybrid

Location

Dublin