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Care Services Customer Partner


Boots UK

10d ago

  • Job
    Mid Level
  • Customer Relations
  • Cardiff


  • How will you do it?
  • You’ll be an excellent communicator; building relationships and networking is second nature to you.
  • You’ll be great at problem solving with a keen focus on getting it right for your customers.
  • Working to targets, your time management skills will be second to none as you’ll be skilled in planning and prioritising workloads.
  • What you’ll need to have:
  • You’ll need to be a Pharmacy Technician with a minimum of NVQ2 in Pharmaceutical Science (or equivalent) - NVQ3 preferred but not essential.
  • Ideally you’ll hold a full driving licence as you’ll be expected to visit the Care Homes you’re supporting.


  • Your priorities will be planning the Care Services workload to ensure that, operationally, you can deliver the very best service possible. You will also work in partnership with a local network of around 40 care homes as well as store teams and GP surgeries to enable delivery of outstanding care to enable retention of existing and growth of new customers.
  • You’ll be the first point of contact for any issues raised by care homes and you’ll need the ability to resolve these queries as they arise in a timely manner.
  • You’ll be required to lead and plan the day to day running of the Care Services pharmacy and you’ll spend time supporting dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.
  • You’ll also work with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign-up of new business.

We are the UK’s largest pharmacy-led health & beauty retailer. With you. We change for the better.

Retail & Consumer Goods
Founded Year

Mission & Purpose

Boots is a renowned pharmacy-led health and beauty retailer with a strong presence in the UK. With over 170 years of history, Boots has become a trusted brand offering a wide range of health, wellness, and beauty products. They operate a vast network of stores as well as an online platform, providing customers with convenient access to an extensive selection of skincare, cosmetics, fragrance, haircare, toiletries, and healthcare items. Boots' mission is to enhance the well-being of their customers by delivering quality products, expert advice, and exceptional customer service. They strive to make a positive impact on people's lives by promoting health, beauty, and self-care. With a commitment to innovation and customer satisfaction, Boots continues to be a go-to destination for individuals seeking reliable healthcare and beauty solutions.