Logo of Huzzle

Home

Matches

Explore

Manage

Care Services Customer Partner

image

Boots UK

Jul 11

Applications are closed

  • Job
    Full-time
    Mid Level
  • Customer Relations
  • Cardiff

Requirements

  • How will you do it?
  • You’ll be an excellent communicator; building relationships and networking is second nature to you.
  • You’ll be great at problem solving with a keen focus on getting it right for your customers.
  • Working to targets, your time management skills will be second to none as you’ll be skilled in planning and prioritising workloads.
  • What you’ll need to have:
  • You’ll need to be a Pharmacy Technician with a minimum of NVQ2 in Pharmaceutical Science (or equivalent) - NVQ3 preferred but not essential.
  • Ideally you’ll hold a full driving licence as you’ll be expected to visit the Care Homes you’re supporting.

Responsibilities

  • Your priorities will be planning the Care Services workload to ensure that, operationally, you can deliver the very best service possible. You will also work in partnership with a local network of around 40 care homes as well as store teams and GP surgeries to enable delivery of outstanding care to enable retention of existing and growth of new customers.
  • You’ll be the first point of contact for any issues raised by care homes and you’ll need the ability to resolve these queries as they arise in a timely manner.
  • You’ll be required to lead and plan the day to day running of the Care Services pharmacy and you’ll spend time supporting dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.
  • You’ll also work with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign-up of new business.

FAQs

What is the main responsibility of the Care Services Customer Partner?

The main responsibility of the Care Services Customer Partner is to provide a single point of contact for care home customers, ensuring excellent customer care is delivered consistently while leading the operational running of the Care Services pharmacy.

What kind of autonomy does the role offer?

The role offers a wide degree of autonomy, allowing the individual to plan and execute the Care Services workload effectively, as well as the opportunity to develop for future leadership positions.

Who will the Care Services Customer Partner collaborate with on a daily basis?

The Customer Partner will work in partnership with a local network of around 40 care homes, store teams, and GP surgeries to deliver outstanding care and support customer retention and growth.

How will the Care Services Customer Partner handle issues raised by care homes?

The Customer Partner will be the first point of contact for any issues and will need to resolve these queries in a timely manner, ensuring continuity of service and customer satisfaction.

What are the daily operational tasks of the Care Services pharmacy that the partner will lead?

The daily operational tasks include planning the pharmacy workload, supporting dispensing duties such as labelling, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions, and collecting prescriptions.

What qualifications are required for this role?

A qualified Pharmacy Technician with a minimum of NVQ2 in Pharmaceutical Science is required, and NVQ3 is preferred but not essential.

Is a driving license necessary for this position?

Yes, ideally the candidate should hold a full driving license as they will be expected to visit the care homes they are supporting.

What are some of the benefits offered for this position?

Benefits include a competitive holiday allowance, Boots Retirement Savings Plan pension scheme, discretionary annual bonus scheme, enhanced maternity/paternity/adoption leave pay, flexible benefits, access to an Employee Assistance Programme, generous staff discounts, and access to corporate third-party discounts.

Are there any specific skills required for the Care Services Customer Partner?

Yes, strong communication skills, problem-solving abilities, excellent time management, and planning skills are essential for success in this role, especially in relation to building relationships and working towards targets.

Can the benefits and rewards change?

Yes, all rewards and benefits are subject to change and eligibility requirements may apply.

image

Boots UK

We are the UK’s largest pharmacy-led health & beauty retailer. With you. We change for the better.

Retail & Consumer Goods
Industry
10,001+
Employees
1849
Founded Year

Mission & Purpose

Boots is a renowned pharmacy-led health and beauty retailer with a strong presence in the UK. With over 170 years of history, Boots has become a trusted brand offering a wide range of health, wellness, and beauty products. They operate a vast network of stores as well as an online platform, providing customers with convenient access to an extensive selection of skincare, cosmetics, fragrance, haircare, toiletries, and healthcare items. Boots' mission is to enhance the well-being of their customers by delivering quality products, expert advice, and exceptional customer service. They strive to make a positive impact on people's lives by promoting health, beauty, and self-care. With a commitment to innovation and customer satisfaction, Boots continues to be a go-to destination for individuals seeking reliable healthcare and beauty solutions.