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Case Administrator

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Ministry of Justice

6d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • People, HR & Administration
  • Bradford
  • 8d left

AI generated summary

  • You must confidently communicate in English or Welsh, work collaboratively, make decisions, manage data, and possess good IT skills, including MS Office proficiency.
  • You will manage probation and victim data, coordinate referrals, handle communication, arrange appointments, and support case management while maintaining accurate records and promoting positive behaviors.

Requirements

  • An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
  • Delivering at Pace
  • Making Effective Decisions
  • Working Together
  • Changing and Improving
  • Managing a Quality Service
  • Ability to use databases
  • Good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel
  • Possess basic numeric skills
  • Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behaviour
  • Use and work on own initiative

Responsibilities

  • Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
  • Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
  • Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
  • Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
  • Provide cover for an effective and efficient reception and telephone enquiry service.
  • Act as single point of contact within unit for specialist area of work as required.
  • Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
  • Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
  • Carry out enforcement administration as required.
  • Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
  • Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
  • Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
  • Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
  • Undertake specific Visor administration tasks in accordance with the procedures.
  • Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
  • Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
  • Provide cover within the unit and to other units within the LDU and Division as appropriate.
  • Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
  • Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
  • To work within the aims and values of PS and HMPPS.

FAQs

What is the salary range for the Case Administrator position?

The salary range for the Case Administrator position is £23,250 - £25,210.

How many positions are available for this job?

There is 1 position available for the Case Administrator job.

What is the duration of the reserve list for this position?

The duration of the reserve list for this position is 12 months.

Where is the job located?

The job is located in Bradford, Yorkshire and the Humber, specifically at NPS CITY COURTS BRADFORD, BD1 1LA.

Is this a permanent position?

Yes, this is a permanent position.

What are the working hours for this job?

The working hours for this job are full-time, typically 37 hours per week excluding breaks.

Will the successful applicant have line manager responsibilities?

No, the successful applicant will not have line manager responsibilities.

What are the primary responsibilities of a Case Administrator?

The primary responsibilities include setting up and maintaining databases, administering referrals, preparing records, handling communications, and providing reception support.

Are there opportunities for professional development in this role?

Yes, the Ministry of Justice is committed to staff development and offers extensive training and development opportunities.

What kind of benefits are offered for this position?

Benefits include annual leave, a pension plan, training opportunities, and access to 'Family Friendly' policies.

What is the closing date for applications?

The closing date for applications is 15/10/2024, at 23:55 hours.

When will interviews be held for this role?

Interviews are expected to be held during the week commencing 4 November 2024.

Can I apply for this job if I'm not a UK national?

Yes, the job is open to nationals of the Republic of Ireland, Commonwealth countries, EU citizens with the right to work in the UK, and others with settled or pre-settled status or limited leave to remain.

Who can I contact for assistance with the application process?

You can contact the recruitment team at Moj-recruitment-vetting-enquiries@gov.sscl.com or email YatHPS.Recruitment@justice.gov.uk, quoting the job reference 91040.

Ministry of Justice

We protect & advance the UK's principles of justice, working to deliver a world-class justice system for all.

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