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Case Administrator - Bristol - Permanent - Full Time, Part Time, Part Time/Job Share

  • Job
    Entry & Junior Level
  • Legal
  • Bristol
  • 3d left

AI generated summary

  • You need to have strong communication skills, ability to work independently, experience using databases, and good IT skills for this Case Administrator role at the Ministry of Justice in Bristol.
  • You will be responsible for maintaining accurate records, managing referrals, providing administrative support, dealing with a range of people, organizing resources, attending meetings, and ensuring compliance with health and safety policies in a probation and victims unit.


  • Delivering at Pace
  • Making Effective Decisions
  • Working Together
  • Changing and Improving
  • Managing a Quality Service
  • Ability
  • Ability to use databases
  • Good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel
  • Possess basic numeric skills
  • Experience
  • Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behaviour
  • Use and work on own initiative


  • The job holder will be required to carry out the following responsibilities, activities and duties:
  • Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
  • Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
  • Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
  • Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
  • Provide cover for an effective and efficient reception and telephone enquiry service.
  • Act as single point of contact within unit for specialist area of work as required.
  • Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
  • Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
  • Carry out enforcement administration as required.
  • Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
  • Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
  • Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
  • Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
  • Undertake specific Visor administration tasks in accordance with the procedures.
  • Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
  • Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
  • Provide cover within the unit and to other units within the LDU and Division as appropriate.
  • Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
  • Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
  • To work within the aims and values of PS and HMPPS.


What are the main responsibilities of a Case Administrator in this role?

The main responsibilities include setting up and maintaining accurate information on probation and victims, administering referrals and relationships between stakeholders, maintaining case records and files, providing reception and telephone services, carrying out enforcement administration, and organizing resources for case management activities.

What behaviors are important for success in this role?

Behaviors such as delivering at pace, making effective decisions, working together, changing and improving, and managing a quality service are important for success in this role.

What abilities are required for this position?

The ability to use databases, proficiency in MS Office Word, basic skills in Excel, and basic numeric skills are required for this position.

What experience is necessary for a Case Administrator in this role?

Strong communication skills, the ability to work effectively with a wide range of individuals, including those who may display difficult or aggressive behavior, and the ability to work on own initiative are necessary for this role.

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