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Case Administrator, Yorkshire and the Humber Probation Service, Community Integration

  • Job
    Junior & Mid Level
  • Legal
  • York, +3

AI generated summary

  • You must deliver at Pace, make Effective Decisions, Work Together, Change and Improve, and Manage a Quality Service. Strong communication and IT skills are a must, including proficiency in MS Word and basic Excel. Be able to use databases and work on your own initiative.
  • You will manage probation and victim information, facilitate referrals and relationships with stakeholders, maintain case records, provide administrative support, arrange appointments, handle enforcement tasks, and ensure compliance with Health and Safety policies.


  • Delivering at Pace
  • Making Effective Decisions
  • Working Together
  • Changing and Improving
  • Managing a Quality Service
  • Ability:
  • Ability to use databases
  • Good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel
  • Possess basic numeric skills
  • Experience:
  • Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behaviour
  • Use and work on own initiative


  • The job holder will be required to carry out the following responsibilities, activities and duties:
  • Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
  • Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
  • Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
  • Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
  • Provide cover for an effective and efficient reception and telephone enquiry service.
  • Act as single point of contact within unit for specialist area of work as required.
  • Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
  • Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
  • Carry out enforcement administration as required.
  • Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
  • Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
  • Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
  • Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
  • Undertake specific Visor administration tasks in accordance with the procedures.
  • Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
  • Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
  • Provide cover within the unit and to other units within the LDU and Division as appropriate.
  • Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
  • Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
  • To work within the aims and values of PS and HMPPS.
  • The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.
  • An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.


What are the key responsibilities of a Case Administrator at Yorkshire and the Humber Probation Service?

The key responsibilities include setting up and maintaining accurate information on people on probation and victims, ensuring effective administration of referrals and relationships between different parties, preparing and maintaining case records, providing reception and telephone services, dealing with a range of individuals including those in distress, making practical arrangements for implementing Sentence Plans, carrying out enforcement administration, managing resources and equipment, attending meetings, and safeguarding children duties.

What behaviors are important for a Case Administrator in this role?

Behaviors that are important for a Case Administrator in this role include delivering at pace, making effective decisions, working together with different stakeholders, changing and improving processes, and managing a quality service.

What abilities should a Case Administrator possess for this role?

A Case Administrator should have the ability to use databases effectively, good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel. They should also possess basic numeric skills.

What experience should a Case Administrator have for this role?

A Case Administrator should have strong communication skills, both verbal and written, and the ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behavior. They should also be able to work on their own initiative.

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