FAQs
What are the key responsibilities of a Case Administrator at Yorkshire and the Humber Probation Service?
The key responsibilities include setting up and maintaining accurate information on people on probation and victims, ensuring effective administration of referrals and relationships between different parties, preparing and maintaining case records, providing reception and telephone services, dealing with a range of individuals including those in distress, making practical arrangements for implementing Sentence Plans, carrying out enforcement administration, managing resources and equipment, attending meetings, and safeguarding children duties.
What behaviors are important for a Case Administrator in this role?
Behaviors that are important for a Case Administrator in this role include delivering at pace, making effective decisions, working together with different stakeholders, changing and improving processes, and managing a quality service.
What abilities should a Case Administrator possess for this role?
A Case Administrator should have the ability to use databases effectively, good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel. They should also possess basic numeric skills.
What experience should a Case Administrator have for this role?
A Case Administrator should have strong communication skills, both verbal and written, and the ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behavior. They should also be able to work on their own initiative.