Case Progression Officer

HM Courts & Tribunals Service (HMCTS)

Aug 30

Applications are closed

Job
Full-time
Junior, Mid & Senior Level
Reading
Remote

Requirements

- Reference number: 361344
- Salary: £27,223 - £28,613
- Civil Service Pension with an average employer contribution of 27%
- Job grade: Executive Officer, MOJ Grade EO
- Contract type: Permanent
- Type of role: Operational Delivery
- Working pattern: Flexible working, Full-time, Job share, Part-time
- Number of jobs available: 1
Location:
This position is based at Reading Crown Reading, RG1 3EH
About the job:
Job summary: Please refer to Job Description
Job description:
- Essential Skills & Criteria:
- Strong customer focus and service skills
- Experience of delivering a qualify service
- Proficient with IT and Microsoft Software packages
- Excellent communication and organisational skills
- Ability to effectively manage key stakeholder relationships
- Key responsibilities: Administration, Operations, Team leadership, Processing and managing casework, Calculations and analysis, Communicating with the public, juries, the judiciary, other court and tribunal users and representatives of other agencies and organisations, Specialisms, Other duties
Person specification: Please refer to Job Description
Behaviours:
- Communicating and Influencing
- Leadership
- Managing a Quality Service
Benefits: Alongside your salary of £27,223, HM Courts and Tribunals Service contributes £7,377 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Things you need to know:
Selection process details
Security: Successful candidates must undergo a criminal record check and baseline personnel security standard checks.
Nationality requirements: UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS), individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, Turkish nationals, and certain family members of Turkish nationals.
Working for the Civil Service: The Civil Service embraces diversity and promotes equal opportunities.
Apply and further information:
- Contact point for applicants: SSCL Recruitment Enquiries Team
- Further information: Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles.

Responsibilities

Key responsibilities:
Administration
To monitor, compile and analyse case progression and performance data as required and to prepare reports.
Use data to review case progression processes and structures to identify failure in systems, trends and propose improved ways of working to effect change.
To support the Legal Advisers, Magistrates, District Judges, Crown Court clerks and Judiciary in the implementation of their case management roles.
To review systems, identify weaknesses and work with others in the Criminal Justice System (CJS) to improve processes and to highlight to Senior Management when issues of compliance to directions are highlighted and to take remedial action as appropriate or make recommendations to Senior Management for improvements.
To ensure compliance with the Case Progression Officer Standard Operating Procedures (SOP) and to work closely with the Court Administrative Teams and the Case Management Units to ensure that best practice is adopted and followed.
Operations
To capture case progression data from courts and other Agencies.
To work with others to reduce and prevent ineffective and cracked trials.
To work with others to improve the effective trial rate statistics.
To case manage contested criminal proceedings and ensure compliance by parties of directions made by the Court.
To be a point of contact for all requests to vary directions and/or applications for adjournment, working closely with the Listing Officer.
To check with all appropriate parties as to readiness for hearings as directed.
Prepare Certificates of Readiness for distribution 28 days before trial date.
To monitor return of Plea and Case Management Hearing (PCMH) forms 14 days before hearing and chase any outstanding.
To identify and review old cases and initiate action to progress them.
To attend Pre Trial-Review (PTR) / PCMH Courts when required to advise on case management issues.
To prepare distribute and monitor automatic direction and PCMH Forms.
To refer problems with pre-trial preparation to List Officer / Judiciary as appropriate.
Monitor and proactively report on HMCTS assurance programme and contribute to ongoing development.
Represent the function you have been assigned to at an operational level and deputise for the Delivery Manager, as necessary.
Apply Continuous Improvement principles, tools and techniques to working practices to improve efficiency of operations.
Team leadership
Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR
Processing and managing casework
Work with staff to ensuring that casework is appropriately managed, providing information / advice where process deviations have occurred.
Calculations and analysis
Identify and implement solutions to local problems, referring more complex problems to the line manager.
Communicating with the public, juries, the judiciary, other court and tribunal users and representatives of other agencies and organisations
Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.
Attend and contribute to court user group meetings, case progression meetings, Bench and Legal Adviser meetings, listing and administrative meetings as required.
Specialisms
To have a working knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures.
To provide specific functions as directed by line management in line with the SOP for providing that service.
Other duties
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

FAQs

What is the salary range for the Case Progression Officer position?

The salary range for the Case Progression Officer position is £27,223 - £28,613.

Where is the Case Progression Officer position located?

The position is based at Reading Crown, Reading, RG1 3EH.

What is the contract type for this position?

The contract type for the Case Progression Officer position is permanent.

What are the working patterns for this role?

The working patterns for this role are flexible working, full-time, job share, and part-time options.

What are the essential skills required for this position?

Essential skills required include strong customer focus and service skills, experience delivering a quality service, proficiency with IT and Microsoft software packages, excellent communication and organisational skills, and the ability to manage key stakeholder relationships effectively.

What development opportunities are available for employees in this role?

Employees have access to learning and development opportunities to enhance their skills and career progression.

Will I receive a pension if I take this job?

Yes, you will receive a Civil Service Pension with an average employer contribution of 27%.

What is the selection process for this role?

The selection process will use Success Profiles to assess your behaviours and strengths.

Is there a criminal record check required for this position?

Yes, successful candidates must undergo a criminal record check.

Who can apply for this position?

This job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries with the right to work in the UK, and nationals of the EU, Switzerland, Norway, Iceland, or Liechtenstein with settled status or valid applications under the EU Settlement Scheme.

How can I apply for the Case Progression Officer position?

You can apply for the position through the recruitment link provided in the job description once the job has closed; the advert will no longer be available.

HM Courts & Tribunals Service (HMCTS)

We're responsible for the administration of criminal, civil and family courts and tribunals in England and Wales.

Law

Industry

1001-5000

Employees

2011

Founded Year

Mission & Purpose

This is the official LinkedIn page for the HM Courts & Tribunals Service. We are responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. We are also responsible for non-devolved tribunals in Scotland and Northern Ireland. We work with an independent judiciary to provide a fair, efficient and effective justice system. We employ around 17,000 staff and operate from locations in England, Wales, Scotland and Northern Ireland. Through the courts and tribunals we give people and businesses access to justice, including: - victims and witnesses of crime - defendants accused of crimes - consumers in debt or with other disputes - people involved in the adoption or protection of children - businesses involved in commercial disputes - individuals asserting their employment rights or challenging the decisions of government bodies - people affected by relationship breakdown We follow the Ministry of Justice’s strategic vision for reform, to create a more effective, less costly and more responsive justice system for the public. We’re responsible for: - providing the supporting administration for a fair, efficient and accessible courts and tribunal system - supporting an independent judiciary in the administration of justice - driving improvements across all aspects of the administration of the courts and tribunals - collaborating effectively with other justice organisations and agencies, including the legal professions, to improve access to justice - working with government departments and agencies to improve the quality and timeliness of their decision- making, which will reduce the number of cases coming before courts and tribunals All our commercial contract opportunities over £10,000 can be found on the GOV.UK Contract Finder service: https://www.gov.uk/contracts-finder For more information on how we use social media, visit: https://bit.ly/2TDvAUV