You must be organized, detail-oriented, and calm under pressure. Excellent communication, tact, discretion, and a positive attitude are essential for confidential interactions.

You will manage your own caseload, support casework, service panels, oversee office facilities, and provide administrative assistance to the team.

People, HR & Administration

Education & Teaching

United Kingdom

Oxford

Large

The University of Oxford's mission is to advance learning, knowledge, and research at the highest international levels of excellence. It seeks to achieve this through its teaching, research, and scholarly activities.

The University of Oxford aims to be a world-leading center of academic excellence and innovation. Its purpose is to foster intellectual curiosity, critical thinking, and the pursuit of knowledge across a wide range of disciplines. The university is committed to providing a transformative educational experience, producing groundbreaking research, and contributing to society through the dissemination of knowledge and the training of future leaders.

Education

University of Oxford

<div><div><b>University of Oxford</b></div>
<div><b>Education Policy Support</b></div>
<div><b>Casework Officer and Administrator</b></div>
<div><b>Grade 5: &pound;31,459-&pound;36,616 per annum Full time maternity leave cover, up to 11 months</b></div>
<div></div>
<div><b>This is a readvertisement, previous applicants need not apply</b></div>
<div></div>
<div><b>This post may be considered a secondment opportunity.</b></div>
<div></div>
<div>Spanning the historic streets of the &ldquo;city of dreaming spires,&rdquo; the University of Oxford has been ranked the world&rsquo;s leading university for nine consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you&rsquo;ll contribute to ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy.</div>
<div></div>
<div><b>Education Policy Support</b> The Education Policy Support (EPS) team develops academic policy, oversees quality of courses, and manages external regulation of our teaching, access and participation. The team also provides a secretariat service for major university committees and manages student casework. The EPS team provides a vital service to colleagues and students across Oxford by managing individual student cases and offering expert advice to staff.</div>
<div>The role of Casework Officer and Administrator supports the casework team, supports the committee servicing of the team, and handles their own caseload of student cases.</div>
<div></div>
<div>An exciting opportunity has arisen for a Casework Officer and Administrator to join us on a fixed term basis until February 2026</div>
<div></div>
<div><b>What We Offer</b></div>
<div>Working at the University of Oxford offers several exclusive benefits, such as:</div>
<ul><li>38 days of annual leave to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.</li></ul>
<ul><li>One of the most generous maternity and adoption leave schemes in UK higher education, offering up to 26 weeks of full-pay leave, followed by additional statutory and unpaid leave options.</li></ul>
<ul><li>A commitment to hybrid and flexible working to suit your lifestyle.</li></ul>
<ul><li>An excellent contributory pension scheme.</li></ul>
<ul><li>Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.</li></ul>
<ul><li>Access to a vibrant community through our social, cultural, and sports clubs.</li></ul>
<div></div>
<div><b>About the Role</b></div>
<div>The role of Casework Officer and Administrator offers an excellent opportunity to be involved at the heart of the University&rsquo;s Education Policy Support team. The successful applicant will work closely with the Head of Student Casework and Head of Education Policy Support as well as with the wider Education Policy Support and AAD Administration teams, and colleagues across other student services and the wider University and Colleges. You will join a friendly and supportive team.</div>
<div></div>
<div>The successful applicant will be responsible for supporting the casework of the team as well as handling their own caseload for the Joint Panel on Remission of Fees. They will be responsible for servicing the Joint Panel on Remission of Fees and other panels/committees as required. They will also manage the office space and facilities, support the team with their committee servicing and providing general administrative support to officers in the team.</div>
<div></div>
<div><b>About You</b></div>
<div>You must be well organised and methodical, with excellent attention to detail and the ability to remain calm under pressure. The role will involve daily contact with senior staff and colleagues across the University, often in circumstances of strict confidentiality. Excellent communication skills, tact and discretion are vital in this role as is a positive attitude to work.</div>
<div></div>
<div><b>Application Process</b></div>
<div>To apply, please upload the following in PDF format:</div>
<ul><li>A covering letter/supporting statement</li></ul>
<ul><li>Your CV</li></ul>
<ul><li>The details of two referees</li></ul>
<div></div>
<div>The closing date for applications is 12 noon on 25 March 2025</div>
<div></div>
<div>Interviews will take place on week commencing 31 March 2025, and will be held face to face.</div></div>

University of Oxford
Education Policy Support
Casework Officer and Administrator
Grade 5: £31,459-£36,616 per annum Full time maternity leave cover, up to 11 months

This is a readvertisement, previous applicants need not apply

This post may be considered a secondment opportunity.

Spanning the historic streets of the “city of dreaming spires,” the University of Oxford has been ranked the world’s leading university for nine consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy.

Education Policy Support The Education Policy Support (EPS) team develops academic policy, oversees quality of courses, and manages external regulation of our teaching, access and participation. The team also provides a secretariat service for major university committees and manages student casework. The EPS team provides a vital service to colleagues and students across Oxford by managing individual student cases and offering expert advice to staff.
The role of Casework Officer and Administrator supports the casework team, supports the committee servicing of the team, and handles their own caseload of student cases.

An exciting opportunity has arisen for a Casework Officer and Administrator to join us on a fixed term basis until February 2026

What We Offer
Working at the University of Oxford offers several exclusive benefits, such as:
38 days of annual leave to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
One of the most generous maternity and adoption leave schemes in UK higher education, offering up to 26 weeks of full-pay leave, followed by additional statutory and unpaid leave options.
A commitment to hybrid and flexible working to suit your lifestyle.
An excellent contributory pension scheme.
Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
Access to a vibrant community through our social, cultural, and sports clubs.

About the Role
The role of Casework Officer and Administrator offers an excellent opportunity to be involved at the heart of the University’s Education Policy Support team. The successful applicant will work closely with the Head of Student Casework and Head of Education Policy Support as well as with the wider Education Policy Support and AAD Administration teams, and colleagues across other student services and the wider University and Colleges. You will join a friendly and supportive team.

The successful applicant will be responsible for supporting the casework of the team as well as handling their own caseload for the Joint Panel on Remission of Fees. They will be responsible for servicing the Joint Panel on Remission of Fees and other panels/committees as required. They will also manage the office space and facilities, support the team with their committee servicing and providing general administrative support to officers in the team.

About You
You must be well organised and methodical, with excellent attention to detail and the ability to remain calm under pressure. The role will involve daily contact with senior staff and colleagues across the University, often in circumstances of strict confidentiality. Excellent communication skills, tact and discretion are vital in this role as is a positive attitude to work.

Application Process
To apply, please upload the following in PDF format:
A covering letter/supporting statement
Your CV
The details of two referees

The closing date for applications is 12 noon on 25 March 2025

Interviews will take place on week commencing 31 March 2025, and will be held face to face.

Casework Officer and Administrator

Requirements

Responsibilities

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University of Oxford

Mission & Purpose