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Cash Manager

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Shoppers Drug Mart

Aug 13

  • Job
    Full-time
    Mid & Senior Level
  • Vaughan
  • Quick Apply

AI generated summary

  • You should have strong decision-making skills, cash handling experience, supervisory capabilities, excellent communication, time management, and a commitment to customer service; flexible shifts required.
  • You will lead cashier staff, ensure compliance with store standards, train employees, manage schedules, maintain cash office, oversee promotions, provide exceptional service, and uphold loss prevention.

Requirements

  • - Planning, Judgement and Decision Making
  • - Independent thinking and decision making when dealing with issues related to customer’s requests
  • - Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions
  • - This position requires the ability to act upon tasks and goals outlined by management
  • - Supervisory and labour management experience
  • - Experience with retail/grocery and cash handling
  • - Superior interpersonal skills
  • - Efficient time management ability
  • - Financial analysis ability
  • - Strong verbal and written communication skills
  • - Effective organization and planning skills
  • - Commitment to providing exceptional customer service
  • - Ability to work flexible shifts which may include nights and weekends

Responsibilities

  • - Leads by example and ensures that cashier staff demonstrate our CORE Values
  • - Interviews and recommends final candidates for hiring cashiers
  • - Ensures cashiers complies with all Store Standards
  • - Schedules cashier staff hours, days off and vacations within established guidelines
  • - Trains employees in job functions and provides on-going coaching and instructions
  • - Assists with completing performance reviews of cashier staff in conjunction with the FSM
  • - Ensures exceptional customer service is provided beyond expectation
  • - Ensures employees present proper image to the public in accordance with Uniform Policy
  • - Ensures cashiers ask for PC Optimum Card during each transaction
  • - Promotes all company initiatives of PC Optimum, fundraising with customers and employees
  • - Is responsible for cash focused promotions/offers
  • - Ensures all cashiers are aware of weekly promotions and scanning code of practice
  • - Ensures lottery trays are to standard, locked, follow legislative lottery policy
  • - Performs clerical/banking duties
  • - Assists with all coin orders, resolves all discrepancies with cash and coin orders
  • - Maintains cash office / safe following Store Standards
  • - Prints transaction exception report weekly identifying variances
  • - Prints cash over/ short weekly; identifies and investigates variances
  • - Knowledge of charge accounts as applicable
  • - Ensures all loss prevention systems and procedures are performed according to Standards
  • - Ensures procedures regarding parcel checks are adhered to

FAQs

What is the main responsibility of a Cash Manager?

The Cash Manager is responsible for managing the resources of the Cash Department, ensuring compliance with store standards, and maintaining exceptional customer service.

What qualifications are required for the Cash Manager position?

The position requires supervisory and labor management experience, cash handling experience in retail or grocery, and strong interpersonal, communication, and organizational skills.

Is experience in financial analysis necessary for this role?

Yes, financial analysis ability is necessary as part of the Cash Manager's responsibilities includes managing cash and resolving discrepancies.

What kind of schedule can a Cash Manager expect?

A Cash Manager should expect to work flexible shifts, which may include nights and weekends.

Is there a focus on customer service in this role?

Yes, exceptional customer service is a key focus and responsibility for the Cash Manager.

Are there opportunities for training and development within the company?

Yes, employees benefit from online learning through the Academy and ongoing training for job functions.

Does the company support diversity and inclusion?

Yes, the company recognizes Canada’s diversity as an opportunity to better serve communities and strives to reflect this in hiring and the culture created in stores.

Will the Cash Manager be involved in hiring staff?

Yes, the Cash Manager is responsible for interviewing and recommending final candidates for hiring cashiers.

What type of work environment can I expect as a Cash Manager?

You can expect a fast-paced work environment focused on teamwork, customer service, and adherence to standards and policies.

Is accommodation available for applicants with disabilities?

Yes, accommodation is available upon request for applicants and colleagues with disabilities.

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Shoppers Drug Mart

Helping millions of Canadians Live Life Well.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Shoppers Drug Mart Corporation is a licensor of full-service retail drug stores operating under the name Shoppers Drug Mart® (Pharmaprix® in Québec). Founded in 1962 by Toronto pharmacist Murray Koffler, we have grown to a national network of more than 1,300 Shoppers Drug Mart/Pharmaprix stores across Canada.