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Cash Manager

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Shoppers Drug Mart

Aug 5

  • Job
    Full-time
    Mid & Senior Level
  • Calgary
  • Quick Apply

AI generated summary

  • You need strong decision-making, cash handling, retail experience, supervisory skills, excellent communication, financial analysis, and a commitment to customer service, with flexibility for shifts.
  • You will lead cashier staff, ensure compliance with store standards, schedule shifts, train employees, provide exceptional customer service, manage cash duties, and uphold loss prevention protocols.

Requirements

  • Planning, Judgement and Decision Making
  • Independent thinking and decision making when dealing with issues related to customer’s requests
  • Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions
  • This position requires the ability to act upon tasks and goals outlined by management
  • Supervisory and labour management experience
  • Experience with retail/grocery and cash handling
  • Superior interpersonal skills
  • Efficient time management ability
  • Financial analysis ability
  • Strong verbal and written communication skills
  • Effective organization and planning skills
  • Commitment to providing exceptional customer service
  • Ability to work flexible shifts which may include nights and weekends

Responsibilities

  • Leads by example and ensures that cashier staff demonstrate our CORE Values
  • Interviews and recommends final candidates for hiring cashiers
  • Ensures cashiers complies with all Store Standards
  • Schedules cashier staff hours, days off and vacations within established guidelines
  • Trains employees in job functions and provides on-going coaching and instructions
  • Assists with completing performance reviews of cashier staff in conjunction with the FSM
  • Ensures exceptional customer service is provided beyond expectation
  • Ensures employees present proper image to the public in accordance with Uniform Policy
  • Ensures cashiers ask for PC Optimum Card during each transaction
  • Promotes all company initiatives of PC Optimum, fundraising with customers and employees
  • Is responsible for cash focused promotions/offers
  • Ensures all cashiers are aware of weekly promotions and scanning code of practice
  • Ensures lottery trays are to standard, locked, follow legislative lottery policy
  • Performs clerical/banking duties
  • Assists with all coin orders, resolves all discrepancies with cash and coin orders
  • Maintains cash office / safe following Store Standards
  • Prints transaction exception report weekly identifying variances
  • Prints cash over/ short weekly; identifies and investigates variances
  • Knowledge of charge accounts as applicable
  • Ensures all loss prevention systems and procedures are performed according to Standards
  • Ensures procedures regarding parcel checks are adhered to

FAQs

What role does a Cash Manager play in the store?

The Cash Manager manages the resources of the Cash Department, interfaces with other store departments to achieve store objectives, and excels in customer service.

What are the key responsibilities of the Cash Manager?

The key responsibilities include leading cashier staff, hiring cashiers, ensuring compliance with store standards, scheduling staff, training employees, and assisting with performance reviews.

How does the Cash Manager ensure exceptional customer service?

The Cash Manager ensures exceptional customer service by providing ongoing coaching to cashiers, promoting company initiatives, and ensuring cashiers adhere to proper presentation and ask for loyalty cards during transactions.

What financial duties are involved in the position?

Financial duties include performing clerical/banking tasks, resolving discrepancies with cash and coin orders, maintaining the cash office, and printing transaction exception and cash over/short reports.

What qualifications are required for the Cash Manager position?

Required qualifications include decision-making and judgment skills, the ability to work independently, and the capability to meet management goals and tasks.

What experience is preferred for a Cash Manager?

Preferred experience includes supervisory and labor management experience, retail/grocery experience with cash handling, and demonstrated superior interpersonal, communication, and time management skills.

Are there specific working conditions for this role?

Yes, the Cash Manager must be able to work flexible shifts, which may include nights and weekends.

Why is it beneficial to work as a Cash Manager at Shoppers Drug Mart?

Working as a Cash Manager at Shoppers Drug Mart offers the opportunity to work for a local business owner, enjoy a purchase discount program, have flexible schedules, and engage in online learning opportunities.

Is accommodation available for applicants with disabilities?

Yes, accommodation is available upon request for applicants and colleagues with disabilities.

What is the company's stance on diversity?

The company believes that diversity is an opportunity to better serve communities and strives to reflect Canada's evolving diversity in hiring, products, and store culture.

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Shoppers Drug Mart

Helping millions of Canadians Live Life Well.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Shoppers Drug Mart Corporation is a licensor of full-service retail drug stores operating under the name Shoppers Drug Mart® (Pharmaprix® in Québec). Founded in 1962 by Toronto pharmacist Murray Koffler, we have grown to a national network of more than 1,300 Shoppers Drug Mart/Pharmaprix stores across Canada.