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Change Management Lead - Southern Europe

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Milan
  • Quick Apply

AI generated summary

  • You need a relevant degree, change management certification, solid experience in behavioral change, excellent stakeholder management, proficiency in English, and willingness to travel in Southern Europe.
  • You will manage change initiatives, align leadership, drive market-specific transformation, coordinate communication plans, and advocate for change while building enterprise knowledge and training support.

Requirements

  • Bachelor’s degree in business management, human resources, or related field.
  • PROSCI, ADKAR or equivalent change management certification
  • Desirable: master’s degree in business management, human resources, or related field.
  • You will have solid experience in Change Management including:
  • Working across a segment or markets within McDonald’s, or equivalent external experience
  • Delivery of behavioral change
  • Use of change management frameworks to deliver change.
  • Excellent stakeholder management skills
  • Advisory and coaching experience
  • Excellent influencing skills
  • Resilient and adaptable to changing circumstances.
  • Collaborative and customer-driven approach
  • Achieving through matrix teams
  • Excellent verbal and written skills, with the ability to make the complicated simple.
  • Designing and executing project plans & managing budgets
  • Managing program and project teams, and/or executing Change or Transformation projects for clients and business customers in relevant industries.
  • Ability to lead people and partner with stakeholders to maintain influence with business leaders and drive alignment to transformation.
  • Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
  • You must be proficient in English (spoken and written) additional language skills in Italian, Spanish, and Portuguese are each desirable.
  • A willingness to travel between the markets you cover (Italy, Spain, Portugal) is paramount. The role may also involve limited ad-hoc travel elsewhere in Europe and the USA to work with your global colleagues.

Responsibilities

  • Manage Market Change Portfolio: Partner with business leaders to understand and support the change needs of the market. Integrate the portfolio of ongoing change programs to drive connected change experiences for stakeholders. Maintain the market’s change pipeline, anticipating needs and working with the central Transformation Management Office Change Team to plan for future change needs.
  • Align Leadership: Influence business leaders and program sponsors to role-model/advocate for change. Align leaders on change vision and strategy across the market, ensuring that leaders understand their role in leading through change.
  • Drive Change in the Market with One McDonald’s Way: Maintain an understanding of Change and broader McDonald’s strategy and priorities. Work with functional market business partners to shape the change scope and timeline and to assess the change impacts. Coordinate change delivery leveraging McDonald’s Change framework, methodology, and assets. Support the creation of a market-specific adoption plan. Support and manage the implementation of the transformation in the market, receiving instruction from central enterprise change leadership and reporting on market needs, challenges, and risks, elevating as needed. Coordinate prioritization of change against other ongoing market initiatives with the market PMO representative. Drive consistent change experiences, ensuring that best practices are shared across the enterprise.
  • Plan & Coordinate Market Communications: Aid in the localization and coordination of an end-to-end communications plan that is market-specific and leverage the plans provided by Enterprise Transformation Office that includes audience groups, communication needs, key messages, and current and future communications channels.
  • Advocate for Change and Build Enterprise Change Knowledge: Gain understanding of Change Framework and support upskilling of partners. Provide input, document requirements, and support the design and delivery of training programs with internal and external partners. Actively identify influential partners and ways to inspire change initiatives on specific projects. Advise and coach functional leaders on key Change Management decisions (e.g., strategy, execution, and measurement) to ensure alignment with McDonald’s change methodology.

FAQs

What is the primary focus of the Change Management Lead role?

The primary focus of the Change Management Lead role is to manage a portfolio of change programs related to Enterprise Transformation, coordinating and streamlining change execution activities across Italy, Spain, and Portugal.

Who does the Change Management Lead report to?

The Change Management Lead reports to the Segment Change Lead as part of the Global Transformation Management Office and to each of the Chief People Officers (CPOs) in Italy, Spain, and Portugal.

What qualifications are required for this position?

A bachelor's degree in business management, human resources, or a related field is required, along with a PROSCI, ADKAR, or equivalent change management certification. A master's degree in a relevant field is desirable.

What key skills and experiences are needed for the role?

The role requires solid experience in change management, excellent stakeholder management skills, advisory and coaching experience, the ability to influence, and resilience in adapting to changing circumstances, among others.

Is proficiency in additional languages required?

Yes, proficiency in English is required, and additional language skills in Italian, Spanish, and Portuguese are desirable.

Will travel be required for this position?

Yes, a willingness to travel between Italy, Spain, and Portugal is essential, and there may also be limited ad-hoc travel elsewhere in Europe and the USA.

How does the company view diversity and inclusion?

McDonald's is committed to creating an inclusive culture that embraces diversity, allowing people to be their authentic selves, which helps serve customers better and recognizes the strength of diverse communities.

What is the working model for this role?

This role is designed to work on-site and may involve hybrid arrangements depending on the specific needs of the change programs and the organization.

What are the primary responsibilities of the Change Management Lead?

Primary responsibilities include managing the market change portfolio, aligning leadership on change vision and strategy, driving change in the market, planning and coordinating market communications, and advocating for change while building enterprise change knowledge.

Are there opportunities for professional development in this role?

Yes, there are opportunities for professional development through training programs and collaboration with internal and external partners to enhance change management skills and knowledge.

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Retail & Consumer Goods
Industry
10,001+
Employees
1955
Founded Year

Mission & Purpose

McDonald's is a global fast-food chain known for its iconic burgers, fries, and beverages. Since its founding in 1940, McDonald's has focused on delivering consistent, high-quality food with quick service in a family-friendly environment. Their mission is to provide a convenient, enjoyable dining experience for customers worldwide, emphasizing innovation and community engagement. McDonald’s aims to be the world’s best quick-service restaurant by maintaining quality, affordability, and accessibility.