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Change Manager

Applications are closed

  • Job
    Senior Level
  • People, HR & Administration
  • London


  • A solid understanding of how people go through a change and the change process
  • Experience and knowledge of change management principles, methodologies and tools
  • Exceptional communication skills, both written and verbal
  • Ability to challenge and influence others and move toward a common vision or goal
  • Experience with large-scale organisational change efforts


  • Act as a subject matter expert to ensure senior leaders understand the change their teams will go through and coach them to lead the change effectively
  • Design and implement a clear and simple overarching change plan that minimises user impact and maximises user adoption to embed and sustain the changes that considers change interdependencies
  • Carry out detailed change impact assessments and training needs analysis for specific programmes within the Planning Platform programme to inform and actively influence the programme change plan (e.g., influence sequencing or alignment of change activities, suggest process improvements)
  • Accurately report on the overall change impact to provide a holistic view and to enable potential risks to be mitigated
  • Ensure there is a compelling vision for change that inspires colleagues and work closely with the internal C&H communications team to develop and manage colleague communications

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.


  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan