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Chef de Rang - Chinese Restaurant

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Mandarin Oriental Hotel Group

20d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You should have a high school diploma, 2+ years as a senior waiter, luxury restaurant experience, basic computer skills, and strong communication and organizational abilities.
  • You will provide attentive service, anticipate guest needs, explain the menu, process orders, upsell products, ensure dish presentation, create memorable experiences, and maintain guest satisfaction.

Requirements

  • High School qualification or equivalent is preferred.
  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
  • Experience in a high-volume restaurant with highest levels of service and/or luxury hotel experience preferred.
  • Minimum 2 years’ experience working as senior waiter / chef de rang.
  • Familiar with restaurant point of sales and cashiering procedures is preferred.
  • Basic computer skills including MS Office is preferred.
  • Excellent verbal and written communication skills in English.
  • Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues.
  • Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.

Responsibilities

  • Will be responsible for holding a section in the restaurant.
  • Provide attentive and personalized service to guests, ensuring their needs are met with professionalism and warmth.
  • Anticipate guest preferences and respond to requests promptly to enhance their dining experience.
  • Demonstrate a thorough understanding of the Chinese menu, including traditional dishes, ingredients, and preparation methods. Offer detailed explanations and pairings to enhance the guest experience.
  • Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
  • Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests.
  • Be able to operate the required steps on the POS - point of sales system in order to process food and beverage orders.
  • Be able to deliver service by understanding the guest requirements.
  • Properly up-sell services and products to our guests at all times, enhancing service and generating increased revenue.
  • Perform any tasks relating to billing according to hotel standards and cashiering policies.
  • Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
  • Support as required other outlets as assigned by the Restaurant/ Outlet Manager.
  • Create WOW moments to surprise and delight guests in the Restaurant.
  • Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs).

FAQs

What is the main role of a Chef de Rang in the restaurant?

The Chef de Rang oversees a designated section of the restaurant to ensure that guests receive exceptional service and that every detail of their dining experience meets the high standards of luxury and service.

What are the key responsibilities of the Chef de Rang?

Key responsibilities include providing attentive and personalized service, anticipating guest preferences, demonstrating a thorough understanding of the Chinese menu, processing orders through the POS system, and ensuring customer satisfaction in accordance with hotel standards.

What qualifications are preferred for this position?

A high school qualification or equivalent is preferred, along with a Degree or Higher National Diploma in Hospitality/Hotel/Business Management. Experience in a high-volume restaurant or luxury hotel is also preferred.

How many years of experience are required for this role?

A minimum of 2 years’ experience working as a senior waiter or Chef de Rang is required.

Is proficiency in a foreign language required for this position?

Excellent verbal and written communication skills in English are essential, while additional languages may be an asset but are not required.

Are there opportunities for career growth in this position?

Yes, working as a Chef de Rang offers opportunities for career advancement within the restaurant and broader hospitality industry, especially in luxury settings.

What skills are essential for success in this role?

Essential skills include strong interpersonal and communication skills, exceptional organizational abilities, attention to detail, and the capacity to multitask in a fast-paced environment.

Is prior experience with POS systems necessary for this role?

Familiarity with restaurant point of sales and cashiering procedures is preferred, but training may be provided for candidates who show potential.

Are there specific training programs available for new employees in this role?

Yes, the restaurant provides training to help new employees understand the concept, menu, and service standards required for their position.

How does this role contribute to the overall dining experience for guests?

The Chef de Rang creates a memorable dining experience by ensuring personalized service, anticipating guest needs, and delivering exceptional food presentations, ultimately contributing to customer satisfaction.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.