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City Lead

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Mindspace

17d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Business, Operations & Strategy
  • Berlin

AI generated summary

  • You need 4+ years in team management, 3+ years in sales/customer service, fluent in English and German, strong communication skills, and a multi-faceted background. An MBA is a plus.
  • You will lead and develop a team, manage sales and operations, ensure member satisfaction and retention, oversee budgets, and collaborate with HQ and local stakeholders.

Requirements

  • 4+ years experience in managing a team and leading a business unit
  • 3+ year of sales and/or customer service
  • Experience working in international environment - an advantage
  • College degree in Business Management, Economics, Hospitality, Consulting or similar
  • MBA - advantage
  • Strong verbal and written communication skills
  • Proven ability to drive revenue and/or build winning teams
  • Fluent English and German
  • You must be a multi-faceted professional who has dabbled in a variety of fields; A general understanding of team development, sales, marketing, customer service, business, finance and more are a huge advantage & necessary for the growth of MINDSPACE Germany
  • You must be a great communicator who is able to clearly convey messages in written and oral form
  • Analytical skills, organizational skills and good time-management - are key for this position.
  • Experienced working with people & managing cross-functional teams? Good- that’ll take you a far way here
  • Excited about MINDSPACE; you are ready to live, eat and breathe MINDSPACE, spreading the love to everyone you encounter

Responsibilities

  • Lead, grow and develop a team of sales, community and operations managers.
  • Develop and implement profit-driven and cost-effective strategies aligned with building financials, while overseeing in-house expenditures.
  • Together with the Sales Managers, manage sales efforts & implement solutions to improve business performance in the city.
  • Accountable for driving the highest levels of member satisfaction.
  • Accountable for member retention.
  • Work closely with the Operations Manager to ensure operations run smoothly through Berlin branches.
  • Work with local community managers and community associates to ensure high customer satisfaction, and high NPS results.
  • Be the POC for all corporate matters between the German market & MINDSPACE HQ.
  • Monitor budgets, collection, KPIs, and market’s performance.
  • Work closely with various HQ stakeholders, such as HR, Marketing, Legal, Finance etc., in order to make sure goals are met.
  • Nurture Mindspace’s brand through PR efforts, events, and liaison with the Marketing department.

FAQs

What is the job title for this position?

The job title for this position is City Lead.

Where is the City Lead position based?

The City Lead position is based in Berlin, Germany.

What are the main responsibilities of the City Lead?

The main responsibilities include leading, growing, and developing a team, managing sales efforts, ensuring member satisfaction and retention, overseeing operations, and being the point of contact for corporate matters with Mindspace HQ in Israel.

What qualifications are required for the City Lead role?

Candidates should have 4+ years of experience in managing a team, 3+ years in sales or customer service, and a college degree in Business Management, Economics, Hospitality, Consulting, or similar fields.

Is experience in an international environment beneficial for this role?

Yes, experience working in an international environment is considered an advantage.

What languages are required for this position?

Fluency in both English and German is required.

What kind of work environment does Mindspace provide?

Mindspace provides a nurturing, inspiring environment that promotes employee wellbeing, a diverse community, and a great vibe.

What benefits are provided to Mindspace employees?

Employees receive a generous annual leave allowance, meal benefits via a lunch card, gift vouchers for birthdays and Christmas, access to a mental health app, subsidized public transport subscriptions, and engaging team events.

What type of management experience is necessary for the City Lead position?

Candidates should have experience in managing a team and leading a business unit.

How does Mindspace promote career development for employees?

Mindspace offers long-term career opportunities and supports continual growth and learning for its employees.

What is the focus of the City Lead role regarding member relations?

The City Lead is accountable for driving the highest levels of member satisfaction and retention.

What kind of skills are considered critical for success in this role?

Critical competencies include communication skills, analytical skills, organizational skills, good time-management, and experience managing cross-functional teams.

Boutique flex spaces, presenting a global mindset with a local flavor.

Real Estate
Industry
51-200
Employees
2014
Founded Year

Mission & Purpose

Mindspace is a provider of flexible coworking spaces that cater to the needs of modern businesses and professionals. They offer a range of creative and collaborative work environments, including private offices, hot desks, and meeting rooms, designed to foster productivity and community. The ultimate mission of Mindspace is to create inspiring, flexible workspaces that enhance the work experience and drive business success. Their purpose is to provide a dynamic and supportive environment where individuals and companies can thrive, innovate, and connect with like-minded professionals.