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City Lead

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Mindspace

17d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Business, Operations & Strategy
  • Berlin

AI generated summary

  • You need 4+ years in team management, 3+ years in sales/customer service, fluency in English and German, an analytical mindset, and strong communication skills to thrive here.
  • You will lead and develop teams, drive sales performance, ensure member satisfaction and retention, manage budgets, collaborate with HQ, and enhance brand through PR and events.

Requirements

  • 4+ years experience in managing a team and leading a business unit
  • 3+ year of sales and/or customer service
  • Experience working in international environment - an advantage
  • College degree in Business Management, Economics, Hospitality, Consulting or similar
  • MBA - advantage
  • Strong verbal and written communication skills
  • Proven ability to drive revenue and/or build winning teams
  • Fluent English and German
  • You must be a multi-faceted professional who has dabbled in a variety of fields; A general understanding of team development, sales, marketing, customer service, business, finance and more are a huge advantage & necessary for the growth of MINDSPACE Germany
  • You must be a great communicator who is able to clearly convey messages in written and oral form
  • Analytical skills, organizational skills and good time-management - are key for this position.
  • Experienced working with people & managing cross-functional teams? Good- that’ll take you a far way here
  • Excited about MINDSPACE; you are ready to live, eat and breathe MINDSPACE, spreading the love to everyone you encounter

Responsibilities

  • Lead, grow and develop a team of sales, community and operations managers.
  • Develop and implement profit-driven and cost-effective strategies aligned with building financials, while overseeing in-house expenditures.
  • Together with the Sales Managers, manage sales efforts & implement solutions to improve business performance in the city.
  • Accountable for driving the highest levels of member satisfaction.
  • Accountable for member retention.
  • Work closely with the Operations Manager to ensure operations run smoothly through Berlin branches.
  • Work with local community managers and community associates to ensure high customer satisfaction, and high NPS results.
  • Be the POC for all corporate matters between the German market & MINDSPACE HQ.
  • Monitor budgets, collection, KPIs, and market’s performance.
  • Work closely with various HQ stakeholders, such as HR, Marketing, Legal, Finance etc., in order to make sure goals are met.
  • Nurture Mindspace’s brand through PR efforts, events, and liaison with the Marketing department.

FAQs

What are the main responsibilities of the City Lead at Mindspace?

The main responsibilities include leading and developing a team of sales, community, and operations managers; managing sales efforts; ensuring high levels of member satisfaction and retention; overseeing operations in Berlin and Hamburg; monitoring budgets and performance; and liaising with HQ stakeholders.

What qualifications are required for the City Lead position?

Candidates should have 4+ years of experience in managing a team, 3+ years in sales or customer service, a college degree in a relevant field, and fluency in both English and German. An MBA is an advantage.

Is experience in an international environment necessary for this position?

While it's not mandatory, experience working in an international environment is considered an advantage for this role.

What benefits are offered to employees at Mindspace?

Mindspace offers a generous annual leave allowance, meal benefits via a lunch card, gift vouchers for birthdays and Christmas, access to a mental health app, subsidized public transport subscriptions, and engaging team and end-of-year events.

What kind of work environment can I expect at Mindspace?

Mindspace fosters a thriving, inspiring, and nurturing work environment, emphasizing employee well-being, diverse community, and boutique design.

Who does the City Lead report to?

The City Lead reports to the General Manager.

What are the critical competencies needed for success in this role?

Successful candidates should demonstrate strong communication skills, analytical and organizational abilities, time-management expertise, experience managing cross-functional teams, and a passion for the Mindspace brand.

What is the main focus regarding customer service for the City Lead?

The main focus is to drive the highest levels of member satisfaction and retention while ensuring operations run smoothly to support customer service excellence.

How does Mindspace emphasize employee growth?

Mindspace is committed to employee growth by providing continual growth opportunities, acknowledgment for outstanding contributions, and a thorough onboarding process for new hires.

Boutique flex spaces, presenting a global mindset with a local flavor.

Real Estate
Industry
51-200
Employees
2014
Founded Year

Mission & Purpose

Mindspace is a provider of flexible coworking spaces that cater to the needs of modern businesses and professionals. They offer a range of creative and collaborative work environments, including private offices, hot desks, and meeting rooms, designed to foster productivity and community. The ultimate mission of Mindspace is to create inspiring, flexible workspaces that enhance the work experience and drive business success. Their purpose is to provide a dynamic and supportive environment where individuals and companies can thrive, innovate, and connect with like-minded professionals.