FAQs
What are the main responsibilities of the City Lead at Mindspace?
The main responsibilities include leading and developing a team of sales, community, and operations managers; managing sales efforts; ensuring high levels of member satisfaction and retention; overseeing operations in Berlin and Hamburg; monitoring budgets and performance; and liaising with HQ stakeholders.
What qualifications are required for the City Lead position?
Candidates should have 4+ years of experience in managing a team, 3+ years in sales or customer service, a college degree in a relevant field, and fluency in both English and German. An MBA is an advantage.
Is experience in an international environment necessary for this position?
While it's not mandatory, experience working in an international environment is considered an advantage for this role.
What benefits are offered to employees at Mindspace?
Mindspace offers a generous annual leave allowance, meal benefits via a lunch card, gift vouchers for birthdays and Christmas, access to a mental health app, subsidized public transport subscriptions, and engaging team and end-of-year events.
What kind of work environment can I expect at Mindspace?
Mindspace fosters a thriving, inspiring, and nurturing work environment, emphasizing employee well-being, diverse community, and boutique design.
Who does the City Lead report to?
The City Lead reports to the General Manager.
What are the critical competencies needed for success in this role?
Successful candidates should demonstrate strong communication skills, analytical and organizational abilities, time-management expertise, experience managing cross-functional teams, and a passion for the Mindspace brand.
What is the main focus regarding customer service for the City Lead?
The main focus is to drive the highest levels of member satisfaction and retention while ensuring operations run smoothly to support customer service excellence.
How does Mindspace emphasize employee growth?
Mindspace is committed to employee growth by providing continual growth opportunities, acknowledgment for outstanding contributions, and a thorough onboarding process for new hires.