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City Manager

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Berlin

AI generated summary

  • You need a bachelor's degree, operations experience, hands-on capability, strong leadership, bilingual proficiency, and an entrepreneurial mindset with a proactive approach.
  • You will manage property onboarding, oversee maintenance, scale operations, source new partners, handle finances, improve customer experience, and ensure compliance with regulations.

Requirements

  • Bachelor’s degree.
  • Proven experience in operations.
  • Willingness to take on physical, hands-on responsibilities during the initial setup phase.
  • Strong leadership skills.
  • Proficiency in English and the language of the country where you will operate (written and spoken).
  • Entrepreneurial mindset with a proactive, results-oriented approach.

Responsibilities

  • Operations Management (Hands-On Role)
  • Personally manage the onboarding and setup of properties, ensuring they meet Flex Living standards.
  • Oversee and execute initial property maintenance tasks, coordinating with external vendors where necessary.
  • Handle in-person interactions with property owners, tenants, and service providers.
  • Scaling Operations
  • Once the property portfolio reaches 20 units, recruit and train a local setup and maintenance team.
  • Transition hands-on responsibilities to the newly hired team and focus on strategic oversight.
  • Develop scalable systems and processes to support the team as the portfolio continues to grow.
  • Business Development
  • Actively source and onboard new property partners to expand Flex Living’s portfolio.
  • Build and maintain strong relationships with property owners and landlords.
  • Collaborate with the central team to tailor marketing strategies to your market.
  • Financial Oversight
  • Manage the city’s budget, ensuring cost efficiency in operations and property management.
  • Monitor and optimize revenue and profitability metrics, implementing strategies to meet financial goals.
  • Customer Experience
  • Act as the primary point of contact for customer inquiries and issues in the early stages.
  • Collect and act on guest feedback to improve the customer experience.
  • Establish and maintain high-quality standards for all properties.
  • Compliance and Legal
  • Ensure all properties comply with local regulations, rental agreements, and tax requirements.
  • Liaise with legal advisors and government bodies to address compliance issues.

FAQs

What is the primary role of the City Manager at Flex Living?

The City Manager oversees all aspects of business operations, growth strategy, and customer satisfaction in the city, particularly in the initial phases of establishing operations.

Is the City Manager position hands-on during the initial phase?

Yes, the City Manager will take on a hands-on role, directly managing property setups, maintenance tasks, and customer interactions to ensure quality and operational efficiency.

What happens once the property portfolio grows to 20 units?

Once the portfolio reaches 20 properties, the City Manager will have the opportunity to recruit and train a local team, shifting responsibilities to focus on strategic oversight.

What qualifications are required for the City Manager position?

A Bachelor’s degree, proven experience in operations, strong leadership skills, proficiency in English and the local language, and an entrepreneurial mindset are required for the role.

Is experience in property management necessary for this role?

While specific experience in property management is not listed as a requirement, proven experience in operations and a willingness to take on hands-on responsibilities are essential.

What are the key responsibilities for the City Manager regarding business development?

The City Manager will actively source and onboard new property partners, build relationships with property owners, and collaborate with the central team on tailored marketing strategies.

What is the expected approach to customer experience in this role?

The City Manager will act as the primary point of contact for customer inquiries and issues, collect and act on guest feedback, and maintain high-quality standards for all properties.

What does the City Manager need to ensure regarding compliance?

The City Manager must ensure that all properties comply with local regulations, rental agreements, and tax requirements, and liaise with legal advisors and government bodies on compliance issues.

Are there performance-based incentives offered for this position?

Yes, Flex Living offers a competitive salary along with performance-based incentives.

What kind of work environment does Flex Living promote?

Flex Living promotes an innovative and dynamic work environment, ideal for individuals seeking a hands-on, entrepreneurial role rather than a corporate 9 to 5 job.

Stylish Apartments in Strategic Locations

Real Estate
Industry
11-50
Employees
2019
Founded Year

Mission & Purpose

At Flex Living, we offer landlords a guaranteed rent scheme with zero management fees, 24/7 maintenance and no call out charges. We allow tenants to rent flexibly with simple contracts and low deposits.