FAQs
What is the primary role of the Claim Manager, Financial Lines at Chubb?
The primary role is to lead, mentor, and develop a high-performing team of claims professionals while overseeing various types of financial lines claims such as Directors and Officers, Errors and Omissions, Employment Practices, Cyber, Transactional Risk, Fidelity, and Fiduciary liability claims.
What qualifications are required for this position?
A University degree/College diploma and/or equivalent experience is required, along with 8+ years of industry experience and a proven track record of managing and developing teams. A post-graduate degree is considered an asset.
What are the major responsibilities of the Claim Manager?
Major responsibilities include providing training and technical oversight to claims examiners, ensuring compliance with best practices, managing staff performance and development, delivering superior customer service, and overseeing relationships with outside vendors.
Is customer service a priority in this role?
Yes, delivering superior customer service and building lasting relationships with both internal and external stakeholders is a critical component of this position.
What skills are essential for the Claim Manager role?
Essential skills include strong analytical and time management abilities, superior written and verbal communication, excellent customer service skills, and exceptional interpersonal skills for relationship building.
Will the Claim Manager need to interact with clients directly?
Yes, the Claim Manager will regularly meet with clients to review claims processes and emphasize what distinguishes Chubb's claims services.
Is bilingualism considered an asset for this position?
Yes, being bilingual is considered a strong asset for the Claim Manager, Financial Lines role.
What type of team dynamics is Chubb promoting within the Claim Manager role?
Chubb encourages a culture of inclusion, collaboration, accountability, and continuous improvement within the claims management team.
What support will be available for staff development?
The Claim Manager will direct professional and career development through performance management, salary administration, and learning and development opportunities.
How does Chubb ensure equal employment opportunities?
Chubb is committed to providing equal employment opportunities based on job-related qualifications and ability to perform the job and offers accommodations during the hiring process to those who require them.