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Claim Manager, Financial Lines

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Chubb

11d ago

  • Job
    Full-time
    Senior Level
  • Legal
    Healthcare
  • Toronto

AI generated summary

  • You need a degree, 8+ years of experience, team management skills, strong communication, analytical abilities, customer service focus, and knowledge of litigation. Bilingual is a plus.
  • You will lead and develop a claims team, ensure compliance, maintain client relationships, assist underwriters, and manage outside vendor interactions for Financial Lines insurance claims.

Requirements

  • Completion of University degree/College diploma and/or equivalent experience required.
  • 8+ years of industry experience with a track record of managing and developing teams.
  • Completion of post-graduate degree an asset.
  • Proven ability to lead complex claims reviews with multiple stakeholders.
  • Proven ability to achieve strong audit and customer service results, holding individuals and teams to the highest standard of delivery.
  • Superior written and verbal communication skills.
  • Excellent customer service skills.
  • Excellent time management and organizational skills.
  • Strong analytical skills and ability to make data-driven decisions.
  • Exceptional communication and interpersonal skills, with an ability to build relationships at all levels.
  • Applies knowledge and understanding of litigation principles, practices and external factors to successfully manage the litigation process.
  • Bilingual considered a strong asset.

Responsibilities

  • Provide training, coaching, leadership and technical oversight to a team of Financial Lines Claims examiners.
  • Oversee examiner work product and ensure compliance with Best Practices.
  • Direct professional and career development of staff by way of performance management, salary administration, and learning and development.
  • Deliver superior customer service; build and support long-lasting business relationships with internal and external stakeholders.
  • Regularly meet with clients to review claims processes and emphasize Chubb Claims difference.
  • Demonstrate understanding of policy information including laws, standards and practices; interpret and apply policy language and address claim issues.
  • Provide assistance to underwriters on claims issues, such as providing claims data, and marketing initiatives.
  • Manage relationships, work product, and expenses of outside vendors, including lawyers, independent adjusters, and other experts.

FAQs

What is the primary role of the Claim Manager, Financial Lines at Chubb?

The primary role is to lead, mentor, and develop a high-performing team of claims professionals while overseeing various types of financial lines claims such as Directors and Officers, Errors and Omissions, Employment Practices, Cyber, Transactional Risk, Fidelity, and Fiduciary liability claims.

What qualifications are required for this position?

A University degree/College diploma and/or equivalent experience is required, along with 8+ years of industry experience and a proven track record of managing and developing teams. A post-graduate degree is considered an asset.

What are the major responsibilities of the Claim Manager?

Major responsibilities include providing training and technical oversight to claims examiners, ensuring compliance with best practices, managing staff performance and development, delivering superior customer service, and overseeing relationships with outside vendors.

Is customer service a priority in this role?

Yes, delivering superior customer service and building lasting relationships with both internal and external stakeholders is a critical component of this position.

What skills are essential for the Claim Manager role?

Essential skills include strong analytical and time management abilities, superior written and verbal communication, excellent customer service skills, and exceptional interpersonal skills for relationship building.

Will the Claim Manager need to interact with clients directly?

Yes, the Claim Manager will regularly meet with clients to review claims processes and emphasize what distinguishes Chubb's claims services.

Is bilingualism considered an asset for this position?

Yes, being bilingual is considered a strong asset for the Claim Manager, Financial Lines role.

What type of team dynamics is Chubb promoting within the Claim Manager role?

Chubb encourages a culture of inclusion, collaboration, accountability, and continuous improvement within the claims management team.

What support will be available for staff development?

The Claim Manager will direct professional and career development through performance management, salary administration, and learning and development opportunities.

How does Chubb ensure equal employment opportunities?

Chubb is committed to providing equal employment opportunities based on job-related qualifications and ability to perform the job and offers accommodations during the hiring process to those who require them.

The world's largest publicly traded property and casualty insurance company

Finance
Industry
10,001+
Employees
1882
Founded Year

Mission & Purpose

Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide.