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Claims Adjuster

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A.P. Moller - Maersk

Yesterday

  • Job
    Full-time
    Junior Level
  • Logistics
    Legal
  • Mumbai
  • Quick Apply

AI generated summary

  • You should have an LLB/LLM or MBA, 2+ years in shipping/logistics/insurance, analytical skills, knowledge of maritime laws, good comprehension, and teamwork abilities. Be organized, flexible, and detail-oriented.
  • You will handle global cargo claims, coordinate with local teams, manage relationships with stakeholders, document claims, ensure compliance, and support loss prevention initiatives.

Requirements

  • Graduate from recognized university LLB / LLM or MBA degree would be preferable.
  • Minimum of 2 years of working experience within Shipping, Logistics, Marine surveyor, or insurance Industry.
  • Exposure to shipping operations preferable. Experience in core claims handling (which includes independent claim settlement) will be an added advantage.
  • Good Analytical skills.
  • The knowledge of structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • The knowledge of local maritime laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the political process directly impacting claims handling of the region.
  • Good Comprehension skills
  • Excellent team player
  • Well organized to carry out multi-tasks
  • Flexible with changes
  • Take ownership and responsibility of the job assigned
  • Eye for the details

Responsibilities

  • Responsible for handling cargo claims.
  • Responsible for the management and administration of all claims filed Globally.
  • Responsible for the coordination with local Front desk and guiding them with regards to claim handling.
  • Provide proactive, efficient, and fair but firm claims and recovery management and obtain best possible claims and recovery settlement for the Group.
  • Provide technical expertise and advice related to incidents, claims matter and loss prevention initiatives.
  • Handling cargo Claims as per the set guidelines.
  • Having a customer centric approach at the same time keeping in mind the legal requirement and closing claim within legal ambit.
  • Establish appropriate claims handling relationship in respective management area.
  • Assess and document factual background of claims matters; establish and update claims file.
  • Safeguard rights of recovery and drive recovery actions.
  • Liaise with internal and external stakeholders, such as claimants (customer, recovery agents, lawyer, under writer and P&I) third party claims administrators etc.
  • Enter and update data in the claims data base (case management) according to corporate guideline.
  • Manage and settle claims matters in accordance with corporate guideline.
  • Provide advice and support to Local claim desk related to any claim’s matters.
  • Keeping data quality at top level.
  • Formulate, drive and/or support loss prevention initiatives.

FAQs

What are the main responsibilities of a Claims Adjuster?

The main responsibilities include handling cargo claims, managing and administering all claims filed globally, coordinating with local front desks regarding claim handling, providing proactive claims and recovery management, and formulating loss prevention initiatives.

What qualifications are needed for this position?

A graduate from a recognized university is required, with an LLB/LLM or MBA degree being preferable.

How much experience is required for a Claims Adjuster?

A minimum of 2 years of working experience in the shipping, logistics, marine surveyor, or insurance industry is required, along with exposure to shipping operations and experience in core claims handling being an added advantage.

Are there specific skills that would be beneficial for this role?

Yes, beneficial skills include good analytical skills, knowledge of English language structure, comprehension skills, teamwork abilities, organizational skills, flexibility, ownership, attention to detail, and knowledge of local maritime laws.

What is the decision-making authority of a Claims Adjuster in this role?

The decision-making authority is as per organizational guidelines.

Is it necessary to liaise with external stakeholders in this job?

Yes, the role involves liaising with internal and external stakeholders such as claimants, recovery agents, lawyers, underwriters, and third-party claims administrators.

Does Maersk encourage diversity and inclusion in the workplace?

Yes, Maersk is committed to a diverse and inclusive workplace and welcomes applicants regardless of various personal characteristics and backgrounds.

How can applicants request accommodations during the application process?

Applicants can request accommodations by emailing accommodationrequests@maersk.com for special assistance during the application and hiring process.

Is a customer-centric approach important for this role?

Yes, having a customer-centric approach while adhering to legal requirements is a key aspect of the Claims Adjuster’s responsibilities.

Will I be handling claims independently?

Yes, experience in independent claim settlement is considered an added advantage for this role.

A.P. Moller - Maersk

Transportation
Industry
10,001+
Employees

Mission & Purpose

Maersk is a global leader in integrated container logistics, providing comprehensive shipping and supply chain services. The company specialises in container shipping, port operations, and supply chain management, helping businesses around the world move goods efficiently and reliably. Maersk's ultimate mission is to simplify global trade and make it more sustainable, enabling businesses to connect with markets across the globe. Their purpose is to drive the global economy forward by offering seamless, end-to-end logistics solutions that reduce complexity, increase efficiency, and promote environmental sustainability in international trade.