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Claims Advocate

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Uber

26d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • Chicago

AI generated summary

  • You should have a high school diploma, strong communication skills, and experience in claims or safety roles. A bachelor's degree, auto claims adjusting experience, and claims designations are preferred.
  • You will provide empathetic support to users after auto crashes, educate parties on the claims process, assess insurance coverage, communicate with stakeholders, and collaborate with Adjusters for resolutions.

Requirements

  • Basic Qualifications
  • High School Diploma or equivalent.
  • Strong written and verbal communication skills to effectively communicate with a variety of stakeholders.
  • Experience handling sensitive or safety-related matters.
  • Preferred Qualifications
  • Bachelor's Degree preferred.
  • 6 months of experience in a Claims role at Uber OR 1 year of experience on the Safety team at Uber.
  • 2+ years of auto claims adjusting experience OR 1+ year of bodily injury adjusting experience
  • Experience in First Notice of Loss (FNOL) at a major insurance carrier.
  • Knowledge of U.S. auto claims coverage
  • Familiarity with claims systems and tools such as Chronicle, Bliss, JIRA, and Zendesk.
  • Claims designation (e.g., CPCU, AIC) obtained or in progress is a plus.
  • Advanced written and verbal communication skills.
  • Exceptional attention to detail and high adaptability to changing business needs.
  • Ability to multitask across various technology platforms.
  • Passionate about delivering exceptional customer experiences and claims management.
  • Experience mentoring Claims team members and acting as a subject matter expert.
  • Demonstrated ability to improve business processes in a complex claims environment.

Responsibilities

  • Real-Time Support: Provide voice-to-voice support or messaging handling while demonstrating empathy when communicating with users involved in auto crashes, ensuring their needs are met while de-escalating situations when necessary.
  • Customer Advocacy: Handle inbound and outbound calls to educate involved parties on the claims process, ensuring they are well-informed about what to expect and guiding them through the process.
  • Claims Management: Accurately assess insurance exposures and determine applicable coverages by investigating and submitting first notice of loss reports to insurance carriers.
  • Efficiency & Accuracy: Utilize Uber's internal safety, insurance, and compliance tools to access and submit claim information while demonstrating critical thinking.
  • Stakeholder Communication: Serve as the primary contact for insurance carriers, customers involved in incidents, and other stakeholders via phone and chat.
  • Collaboration: Work closely with Adjusters and other third-party insurance partners to facilitate seamless claim resolutions and ensure that all parties understand Uber's insurance policies.

FAQs

What is the job title for this position?

The job title for this position is Claims Advocate.

What are the primary responsibilities of a Claims Advocate at Uber?

The primary responsibilities include managing claims related to incidents involving the Uber platform, providing real-time support and customer advocacy, handling claims management, ensuring efficiency and accuracy, maintaining stakeholder communication, and collaborating with Adjusters and insurance partners.

What qualifications are required for this position?

The basic qualifications include a High School Diploma or equivalent, strong written and verbal communication skills, and experience handling sensitive or safety-related matters.

What are the preferred qualifications for this role?

Preferred qualifications include a Bachelor's Degree, relevant claims or safety experience at Uber, auto claims adjusting experience, familiarity with claims systems, and advanced communication skills.

Is prior experience in claims management necessary for this role?

Yes, 2+ years of auto claims adjusting experience or 1+ year of bodily injury adjusting experience is preferred.

Where is the Claims Advocate position located?

The position is located in Chicago, IL, and requires 50% onsite attendance.

What is the salary range for the Claims Advocate role?

The base salary range for this role is USD $73,000 per year - USD $81,000 per year.

Will I be eligible for bonuses or equity awards in this role?

Yes, you will be eligible to participate in Uber's bonus program and may be offered an equity award and other types of compensation.

What types of tools and systems will I be expected to use in this role?

You will be expected to utilize Uber's internal safety, insurance, and compliance tools, as well as claims systems such as Chronicle, Bliss, JIRA, and Zendesk.

Is experience in First Notice of Loss (FNOL) important for this position?

Yes, experience in FNOL at a major insurance carrier is preferred for this role.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness