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Claims Associate

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Walmart Canada

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Logistics
  • Charlottetown
  • Quick Apply

AI generated summary

  • You must be 16 years or older to apply for this position.
  • You will manage vendor claims, track damaged merchandise, ensure safety compliance, maintain documentation, prevent shrinkage, and support team members as needed.

Requirements

  • Age - 16 or older

Responsibilities

  • Obtenir le crédit approprié de tous les fournisseurs partenaires et contrôler les stocks en suivant les procédures de traitement des marchandises appropriées, conformément aux lignes directrices de la Compagnie, tout en offrant un service à la clientèle exceptionnel aux partenaires fournisseurs, aux associés et aux clients dans l’aire de vente.
  • Assists in Shrink prevention by scanning all damaged and stolen merchandise in a timely manner.
  • Maintains all up-to-date returns, vendor return requests (RA), recalls, paperwork, packing and shipping and ensuring they are completed in a timely manner and within any deadlines as per Company guidelines. Handle all SORT, and Global Donation Merchandise
  • Ensuring safety practices are being followed continuously. i.e., chemicals are properly disposed, claims area is kept neat, clean and free of hazards, proper ladder usage and lifting techniques.
  • Monitors merchandise being returned through claims and protect assets by ascertaining proper process and handling in regard to shrink, in order to keep charge backs to a minimum. Recording and monitoring returns and shrink wins within the store.
  • Maintains up to date knowledge about Company policies, guidelines and processes regarding the handling of damaged and recalled merchandises and ensures all New Store Programs and systems are implemented and followed on a continuous basis.
  • Ensures that the Return Manual is being followed through keeping claims current, keeping charge backs to a minimum and ensuring Vendor Return Request Forms are completed for all claims over 45 days old.
  • Completes all GM CVP (Customer Value Program)
  • Provides support to Office Support Associate (OSA) and Directs Store Delivery Associate as required.

FAQs

What are the primary responsibilities of a Claims Associate?

The primary responsibilities include obtaining appropriate credit from partner suppliers, managing returns and vendor return requests, ensuring safety practices, monitoring merchandise returns, maintaining knowledge of company policies, and providing support to Office Support Associates.

What is the minimum age requirement for this position?

The minimum age requirement for this position is 16 years or older.

What is the starting pay rate for this Claims Associate position?

The minimum rate of pay for this position starts from $16.95, with the final rate determined based on relevant experience.

Are there any specific skills required for this job?

The job does not list any specific skills required, but having knowledge related to the handling of damaged and recalled merchandise can be beneficial.

Is training provided for new employees?

While the job description does not specifically mention training, it implies that employees are expected to maintain up-to-date knowledge of company policies and procedures.

Will accommodations be provided for employees with disabilities?

Yes, as required by law, Walmart will offer accommodations for associates with disabilities.

Where is the primary location for this position?

The primary location for this position is 80 Buchanan Dr, Charlottetown, PE C1E 2E5, Canada.

What kind of support is provided to Office Support Associates?

The Claims Associate will provide support to Office Support Associates (OSA) and Direct Store Delivery Associates as required.

What does shrink prevention entail in this role?

Shrink prevention involves scanning all damaged and stolen merchandise in a timely manner, monitoring returns and shrink wins, and ensuring that proper processes are followed to minimize chargebacks.

Are there any deadlines associated with vendor return requests?

Yes, vendor return requests and other paperwork must be completed in a timely manner and within any deadlines as per Company guidelines, including ensuring all claims over 45 days old have completed Vendor Return Request Forms.

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Walmart Canada

Helping Canadians Save Money so they can Live Better

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Walmart Canada operates a chain of more than 400 stores nationwide serving 1.5 million customers each day. Walmart Canada's flagship online store, Walmart.ca, is visited by more than 1.5 million customers daily. With more than 100,000 associates, Walmart Canada is one of Canada's largest employers and is ranked one of the country's top 10 most influential brands. Walmart Canada has made a commitment to regeneration – focusing on equitable opportunity, sustainability, community, ethics and integrity. Since 1994, Walmart Canada has raised over $650 million to support communities across Canada.