Claims Officer - Chinese - Dublin

Allianz

Mar 14

Job
Full-time
Entry Level
Banking & Finance
Dublin

AI generated summary

Administrative experience, ability to work with tight deadlines, strong Microsoft Office skills, valid EU work permit, fluency in English and Chinese required for Claims Officer position in Dublin.
Adjudicate claims according to policy benefits, meet SLAs, deliver superior client experience, maintain departmental targets, foster inter-departmental relationships, handle internal customer queries, and perform other ad hoc duties as needed.

Requirements

Administrative experience
Experience working with tight deadlines
Strong Knowledge of Microsoft Office ( Excel, Word)
Valid EU work permit with the ability to work full time year round
Fluency in English and Chinese

Responsibilities

Process claims within the agreed company SLA, Clear to Zero, and adjudicate each claim in accordance with Allianz Care policy benefits to achieve company loss ratio targets
Ensure accurate and efficient adjudication/investigation of each claim, ensuring timely follow-up of claims, to deliver a superior client experience and accurate reporting
Consistently contribute to departmental success by meeting agreed personal and team targets for both productivity and quality
Foster healthy inter-departmental relationships by responding to internal customer queries in a professional, solution focused manner to ensure an efficient response is provided
Other Ad hoc duties as required

FAQs

What is the main responsibility of a Claims Officer in this role?

The main responsibility of a Claims Officer is to process medical claims for clients worldwide within a 48-hour timeframe, ensuring high levels of client service.

What languages are used in the Claims Department?

The Claims Department uses many different languages to cater to clients worldwide.

What is the work environment like for a Claims Officer in this role?

The work environment is fast-paced and challenging, with a mixture of cultures and nationalities contributing to the dynamic atmosphere.

What countries do clients come from that the Claims Officer will be processing claims for?

Clients come from countries worldwide, including Australia, Germany, Argentina, Italy, and more.

Allianz

Our purpose: We secure your future. Our promise is to give confidence in tomorrow.

Finance

Industry

10,001+

Employees

1890

Founded Year

Mission & Purpose

The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million private and corporate customers in more than 70 countries. We are proud to be the Worldwide Insurance Partner of the Olympic & Paralympic Movements from 2021 until 2028 and to be recognized as one of the industry leaders in the Dow Jones Sustainability Index. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us and together, let’s care for tomorrow.