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Job

Claims Officer - Dutch - Dublin

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Allianz

16d ago

💼 Graduate Job

Dublin

AI generated summary

  • You need 1-2 years in a customer-oriented role, MS Office skills, medical insurance knowledge, strong interpersonal skills, fluency in English and Dutch, and ability to work well under pressure.
  • You will process and adjudicate claims accurately within SLA, identify fraudulent claims, and provide exceptional customer service by responding to inquiries and contributing to team productivity targets. Additional duties may be assigned.

Graduate Job

Banking & FinanceDublin

Description

  • The role of Claims Handler involves processing medical claims for clients worldwide. We ensure a high level of client service while processing claims within an industry leading 48 hours. The Claims Department is a very fast paced and challenging environment, with many different languages used and a mixture of cultures. 

Requirements

  • 1 - 2 years’ experience in a customer focused environment, ideally in an administrative role
  • Proficiency in MS Office
  • Completion or progression towards the Diploma in Private Medical Insurance.
  • A highly customer-focused individual with strong interpersonal, communicative and accuracy skills.
  • Fluency in English and a second language.
  • Ability to work under pressure and to meet tight deadlines and service standards

Education requirements

Bachelors

Area of Responsibilities

Banking & Finance

Responsibilities

  • Adjudicate and process Claims within the agreed company SLA - clear to zero, in accordance with policy benefits to facilitate the company achieving its loss ratio target
  • Use client database accurately and effectively to ensure reports generated give a true reflection of the department’s workload, which consequently facilitates effective target planning
  • Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention
  • Contribute to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided.
  • In line with the company’s policy on cost containment identify duplicate payments, possible non-disclosure and fraudulent claims
  • Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction
  • Participate in departmental medical training to expand knowledge of medical terminology and procedures and to develop comprehensive claims processing skills
  • Other Ad hoc duties as required

Details

Work type

Full time

Work mode

hybrid

Location

Dublin