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Claims Officer - German

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Allianz

Apr 4

  • Job
    Full-time
    Junior Level
  • Banking & Finance
  • Dublin

AI generated summary

  • You need 1-2 years of customer-focused experience, fluency in German & English, MS Office skills, insurance qualification, accuracy, and ability to work under pressure.
  • You will process claims efficiently, meeting SLA targets, identifying fraud, providing excellent customer service, and contributing to team productivity at Allianz.

Requirements

  • 1 - 2 years’ experience in a customer focused environment, ideally in an administrative role
  • Proficiency in MS Office
  • Completion or progression towards the Diploma in Private Medical Insurance.
  • A highly customer-focused individual with strong interpersonal, communicative and accuracy skills.
  • Fluency in English and a second language.
  • Ability to work under pressure and to meet tight deadlines and service standards

Responsibilities

  • Adjudicate and process Claims within the agreed company SLA - clear to zero, in accordance with policy benefits to facilitate the company achieving its loss ratio target
  • Use client database accurately and effectively to ensure reports generated give a true reflection of the department’s workload, which consequently facilitates effective target planning
  • Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention
  • Contribute to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided.
  • In line with the company’s policy on cost containment identify duplicate payments, possible non-disclosure and fraudulent claims
  • Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction
  • Participate in departmental medical training to expand knowledge of medical terminology and procedures and to develop comprehensive claims processing skills
  • Other Ad hoc duties as required

FAQs

What is the primary responsibility of a Claims Officer - German?

The primary responsibility of a Claims Officer - German is to process medical claims for clients worldwide within a 48-hour timeframe while maintaining a high level of client service.

What is the work environment like for a Claims Officer - German?

The work environment for a Claims Officer - German is fast-paced and challenging, with interactions with clients from various cultures and languages.

How important is fluency in German for this role?

Fluency in German is essential for this role as the Claims Officer will be handling claims specifically for German-speaking clients.

What is the average turnaround time for processing claims in this position?

Claims should be processed within 48 hours in this role to meet industry standards and provide timely service to clients.

What skills are necessary to excel in this role?

Excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment are crucial for success as a Claims Officer - German.

Allianz

Our purpose: We secure your future. Our promise is to give confidence in tomorrow.

Finance
Industry
10,001+
Employees
1890
Founded Year

Mission & Purpose

The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million private and corporate customers in more than 70 countries. We are proud to be the Worldwide Insurance Partner of the Olympic & Paralympic Movements from 2021 until 2028 and to be recognized as one of the industry leaders in the Dow Jones Sustainability Index. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us and together, let’s care for tomorrow.