Claims Officer - Spanish / Portuguese

Allianz

Mar 14

Job
Full-time
Entry Level
Banking & Finance
Dublin

AI generated summary

Administrative experience, ability to work with tight deadlines, strong Microsoft Office skills, valid EU work permit, fluency in English and Spanish or Portuguese required for Claims Officer position.
Adjudicate and process claims following company policy and SLA targets, ensuring accurate and efficient investigation, timely follow-up, and excellent client service. Meet productivity and quality targets, collaborate with internal teams, and perform ad hoc duties as needed.

Requirements

Administrative experience
Experience working with tight deadlines
Strong Knowledge of Microsoft Office ( Excel, Word)
Valid EU work permit with the ability to work full time year round
Fluency in English and Spanish or Portuguese

Responsibilities

Process claims within the agreed company SLA, Clear to Zero, and adjudicate each claim in accordance with Allianz Care policy benefits to achieve company loss ratio targets
Ensure accurate and efficient adjudication/investigation of each claim, ensuring timely follow-up of claims, to deliver a superior client experience and accurate reporting
Consistently contribute to departmental success by meeting agreed personal and team targets for both productivity and quality
Foster healthy inter-departmental relationships by responding to internal customer queries in a professional, solution focused manner to ensure an efficient response is provided
Other Ad hoc duties as required

FAQs

What countries do you cater to when processing medical claims?

We process medical claims for clients worldwide, including countries such as Australia, Germany, Argentina, and Italy.

What is the timeframe for processing claims?

We aim to process claims within an industry leading 48 hours timeframe.

What languages are used in the Claims Department?

The Claims Department uses many different languages to cater to our diverse client base.

What level of client service do you provide when processing claims?

We ensure a high level of client service while processing claims for our clients.

Allianz

Our purpose: We secure your future. Our promise is to give confidence in tomorrow.

Finance

Industry

10,001+

Employees

1890

Founded Year

Mission & Purpose

The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million private and corporate customers in more than 70 countries. We are proud to be the Worldwide Insurance Partner of the Olympic & Paralympic Movements from 2021 until 2028 and to be recognized as one of the industry leaders in the Dow Jones Sustainability Index. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us and together, let’s care for tomorrow.