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Claims - Reconciliations Team Leader

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Allianz

12d ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
  • Dublin

AI generated summary

  • You should have 5 years of leadership experience, strong Excel skills, a customer focus, excellent communication, and the ability to work under pressure while motivating others effectively.
  • You will lead a team, drive performance, ensure staffing, coach for improvement, manage provider queries, communicate with management, enhance processes, and foster an engaging work environment.

Requirements

  • 5 years’ experience in a people leadership and/or contact centre role
  • Experience working in a target driven environment
  • Strong Knowledge of Microsoft Excel and ability to analyze and report on data
  • Customer focused
  • Strong communication (verbal & written)
  • Ability to work effectively within a team environment & on own initiative
  • Honesty and Integrity
  • Ability to work under pressure
  • Ability to prioritise workload and manage time effectively
  • Highly motivated and proactive
  • Ability to motivate others

Responsibilities

  • Lead and motivate a team of Provider Claims Support Officers in our Dublin office
  • Drive team and individual performance
  • Ensure adequate staffing to meet demand
  • Supply direction and insights to exceed service level goals
  • Coach, mentor and remove roadblocks for your team
  • Drive Effective TPA/Provider management - minimize aged queries and reconciliations
  • Proactively identify improvements/suggestions within your team, identify and implement system/process enhancement ideas to maximise productivity and improve quality
  • Provide training on specific processes and procedures when needed, ensuring defined learning objectives are met.
  • Communicate to management on performance, challenges and opportunities to improve
  • Proactively drive improvements and great customer service
  • Lead initiatives to drive employee engagement and development
  • Advocate an atmosphere of open, honest communication

FAQs

What is the primary responsibility of the Claims - Reconciliations Team Leader?

The primary responsibility is to lead and motivate a team of Provider Claims Support Officers, ensuring they achieve performance goals and provide excellent customer service while managing claims processing for key client accounts.

Is experience in health insurance required for this position?

No, experience in health insurance is not a requirement; what is more important is the ability to lead and motivate a team in a rapidly changing environment.

How many years of experience are required for this position?

A minimum of 5 years of experience in a people leadership and/or contact centre role is required.

What skills are essential for this role?

Essential skills include strong knowledge of Microsoft Excel, effective communication (verbal and written), customer focus, ability to work under pressure, time management, and motivational skills.

What does the team environment look like?

The Claims team is diverse, consisting of 60 nationalities and processing claims in 28 languages, which requires effective collaboration and communication within a multicultural environment.

Where is the job located?

The job is located in Dublin, Ireland.

What type of job is this?

This is a full-time, permanent position within the Operations area at Allianz Partners.

What is the commitment to diversity and inclusion at Allianz Partners?

Allianz Partners is committed to being an equal opportunity employer, recognizing that strength lies in diversity and inclusivity, encouraging applications regardless of ethnicity, age, gender, nationality, religion, disability, or sexual orientation.

What are the working hours for this position?

The role requires full-time commitment, with the possibility of hybrid working arrangements.

What key initiatives will the Team Leader focus on?

The Team Leader will focus on driving employee engagement and development, as well as identifying and implementing process improvements to enhance productivity and quality in the claims handling process.

Allianz

Our purpose: We secure your future. Our promise is to give confidence in tomorrow.

Finance
Industry
10,001+
Employees
1890
Founded Year

Mission & Purpose

The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million private and corporate customers in more than 70 countries. We are proud to be the Worldwide Insurance Partner of the Olympic & Paralympic Movements from 2021 until 2028 and to be recognized as one of the industry leaders in the Dow Jones Sustainability Index. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us and together, let’s care for tomorrow.