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Claims Team Leader - Italian

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Allianz

8d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    People, HR & Administration
  • Dublin

AI generated summary

  • You need 5 years in a leadership role, effective in fast-paced environments, fluent in English and Italian, proficient in Microsoft Office, and able to motivate a team.
  • You will lead a Claims team, drive performance, ensure staffing adequacy, coach members, improve service, communicate with management, and foster employee engagement in a collaborative environment.

Requirements

  • 5 years’ experience in a people leadership role
  • Ability to work effectively in a fast-paced global environment
  • A second language is an advantage (German, Portuguese, Spanish, Italian, French)
  • Ability to work independently, prioritise and meet deadlines
  • Ability to motivate a team and to lead by example
  • Strong Knowledge of Microsoft Office (Excel, Word, PowerPoint)
  • Degree or equivalent is desirable
  • Fluent English and Italian

Responsibilities

  • Lead and motivate a team of Claims Officers in our Dublin office
  • Drive team and individual performance
  • Ensure adequate staffing to meet demand
  • Supply direction and insights to exceed service level goals
  • Coach, mentor and remove roadblocks for your team
  • Communicate to management on performance, challenges and opportunities to improve
  • Proactively drive improvements and great customer service
  • Lead initiatives to drive employee engagement and development
  • Advocate an atmosphere of open, honest communication

FAQs

What is the primary responsibility of the Claims Team Leader?

The primary responsibility of the Claims Team Leader is to lead and motivate a team of Claims Officers, ensuring optimal performance and meeting service level goals while driving improvements and great customer service.

Is there a requirement for experience in health insurance for this role?

No, experience in health insurance is not a requirement. The focus is on people and performance management in a multicultural environment.

What languages are preferred for this position?

Fluency in English and Italian is required, and a second language such as German, Portuguese, Spanish, or French is an advantage.

What are the key qualifications needed for applicants?

Applicants should have 5 years of experience in a people leadership role, the ability to work effectively in a fast-paced global environment, strong knowledge of Microsoft Office, and ideally possess a degree or equivalent.

How does the company view diversity in the workplace?

Allianz believes in a diverse and inclusive workforce and is proud to be an equal opportunity employer, encouraging applications from individuals of all backgrounds.

Where is this position located?

This position is located in Dublin, Ireland.

What type of employment is being offered for this role?

The role is a full-time, permanent position.

Will there be opportunities for team engagement and development?

Yes, the Claims Team Leader will lead initiatives to drive employee engagement and development within the team.

What tools will I need to be proficient in for this role?

Strong knowledge of Microsoft Office applications, specifically Excel, Word, and PowerPoint, is required for this role.

What does the company mean by “hybrid working”?

Hybrid working means that employees have the flexibility to work both remotely and in the office, combining the benefits of both work environments.

Our purpose: We secure your future. Our promise is to give confidence in tomorrow.

Finance
Industry
10,001+
Employees
1890
Founded Year

Mission & Purpose

The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million private and corporate customers in more than 70 countries. We are proud to be the Worldwide Insurance Partner of the Olympic & Paralympic Movements from 2021 until 2028 and to be recognized as one of the industry leaders in the Dow Jones Sustainability Index. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us and together, let’s care for tomorrow.