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Clerical Officer - Community Paediatrics

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University Hospitals of Morecambe Bay NHS Foundation Trust

11d ago

  • Job
    Full-time
    Entry & Junior Level
  • Lancaster

AI generated summary

  • You must provide clerical support, manage appointments, respond to inquiries, handle patient data, and assist medical professionals in a friendly and professional manner.
  • You will manage patient appointments, handle queries, update records, oversee clinic bookings, and provide administrative support to medical professionals.

Requirements

  • - Part time clerical officer within our Community Paediatric Team
  • - Provide administrative and clerical support to the Community Paediatric Administrative Team
  • - Provide an efficient, friendly, professional and welcoming reception, advice and information service
  • - Receiving and responding to telephone calls and queries from parents/carers, general practitioners, internal and external departments, agencies and providers, and other support staff in relation to outpatient appointments
  • - Inviting patients, in chronological order, for clinical outpatient sessions with clinician’s booking rules
  • - Mutually agreeing an appropriate date and time with the patient and sending confirmation of appointment to the patient
  • - Entering data and updating confidential information onto the hospital patient administration system
  • - Responsibility for booking in and booking out of all patients attending clinics including cashing up of 18 week clinic outcomes
  • - General administration and clerical duties as and when required as identified including administrative support to medical professionals involved in clinic sessions

Responsibilities

  • - Receiving and responding to telephone calls and queries from parents/carers, general practitioners, internal and external departments, agencies and providers, and other support staff in relation to outpatient appointments.
  • - Inviting patients, in chronological order, for clinical outpatient sessions with clinician’s booking rules, mutually agreeing an appropriate date and time with the patient and sending confirmation of appointment to the patient.
  • - Entering data and updating confidential information onto the hospital patient administration system.
  • - Responsibility for booking in and booking out of all patients attending clinics including cashing up of 18 week clinic outcomes.
  • - General administration and clerical duties as and when required as identified including administrative support to medical professionals involved in clinic sessions.

FAQs

What is the job title for this position?

The job title for this position is Clerical Officer - Community Paediatrics.

Where is the position located?

The position is located at Longlands Child Development Centre, which is part of the Community Paediatric Team.

What type of work will the clerical officer be doing?

The clerical officer will provide administrative and clerical support, manage reception duties, respond to telephone calls and queries, manage outpatient appointment bookings, and perform general administrative tasks.

Who will the clerical officer be interacting with?

The clerical officer will interact with parents/carers, general practitioners, internal and external departments, agencies, providers, and support staff.

What are the main hospitals involved in this role?

The main hospitals involved are Furness General Hospital (FGH) in Barrow, Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal.

What is the expected work environment for the clerical officer?

The clerical officer will work in a healthcare setting, providing a friendly and professional reception and administrative service within the Community Paediatric Team.

What responsibilities does the role include regarding patient appointments?

The clerical officer is responsible for inviting patients for clinical outpatient sessions, mutually agreeing on dates and times, and sending confirmation of appointments.

Will the clerical officer be handling confidential information?

Yes, the clerical officer will enter and update confidential information onto the hospital patient administration system.

Are there additional community healthcare premises that the team operates from?

Yes, the team operates from community healthcare premises including Millom Hospital, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

Where can I find more details about the job and responsibilities?

Additional details can be found in the Job Description and Person Specification in the supporting documents section and on the University Hospitals of Morecambe Bay website.

University Hospitals of Morecambe Bay NHS Foundation Trust

Our Trust is #BetterWithYou

Science & Healthcare
Industry
5001-10,000
Employees
1998
Founded Year

Mission & Purpose

University Hospitals of Morecambe Bay NHS Foundation Trust (UHMBT) delivers comprehensive healthcare services across the Morecambe Bay area, including acute, elective, and emergency care. Their ultimate mission is to provide outstanding, compassionate care to improve the health and well-being of their community. Their purpose is to ensure high-quality treatment and support, promote health and wellness, and continuously enhance patient experiences through excellence in clinical practice and innovation.