Logo of Huzzle

Clerk-Front Desk

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Heidelberg

AI generated summary

  • You need a high school diploma or G.E.D. equivalent. No work experience or supervisory experience required, and no licenses or certifications needed.
  • You will check in/out guests, process payments, handle inquiries, coordinate with housekeeping, provide directions, run daily reports, manage cash, and follow safety policies.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Process all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveler's checks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures; ensure uniform and

FAQs

What are the primary responsibilities of a Front Desk Clerk at the Heidelberg Marriott Hotel?

The primary responsibilities include processing guest check-ins and check-outs, confirming reservations, issuing room keys, handling various payment types, answering guest inquiries, coordinating with housekeeping, providing directions and information about the property and local areas, running daily reports, and ensuring adherence to safety and security policies.

What is the educational requirement for this position?

The preferred educational requirement is a high school diploma or G.E.D. equivalent.

Is any prior work experience required for this job?

No, related work experience is not required for this position.

Are there any supervisory responsibilities associated with this role?

No, there are no supervisory responsibilities for this position.

Is any specific certification needed for the Front Desk Clerk role?

No specific license or certification is required for this job.

What qualities does Marriott International seek in candidates for the Front Desk Clerk position?

Marriott seeks candidates who are confident, innovative, genuine, intuitive, and committed to providing exceptional service and hospitality.

Are employees required to comply with company policies and procedures?

Yes, all employees are required to follow company policies and procedures.

What is the work schedule for this position?

The position is full-time.

Are there physical requirements for the Front Desk Clerk role?

Yes, employees may be required to stand, sit, or walk for extended periods and move, lift, carry, push, or pull objects weighing 10 pounds or less without assistance.

Does the company have a commitment to diversity and inclusion?

Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.