FAQs
What are the primary responsibilities of a Front Desk Clerk at the Heidelberg Marriott Hotel?
The primary responsibilities include processing guest check-ins and check-outs, confirming reservations, issuing room keys, handling various payment types, answering guest inquiries, coordinating with housekeeping, providing directions and information about the property and local areas, running daily reports, and ensuring adherence to safety and security policies.
What is the educational requirement for this position?
The preferred educational requirement is a high school diploma or G.E.D. equivalent.
Is any prior work experience required for this job?
No, related work experience is not required for this position.
Are there any supervisory responsibilities associated with this role?
No, there are no supervisory responsibilities for this position.
Is any specific certification needed for the Front Desk Clerk role?
No specific license or certification is required for this job.
What qualities does Marriott International seek in candidates for the Front Desk Clerk position?
Marriott seeks candidates who are confident, innovative, genuine, intuitive, and committed to providing exceptional service and hospitality.
Are employees required to comply with company policies and procedures?
Yes, all employees are required to follow company policies and procedures.
What is the work schedule for this position?
The position is full-time.
Are there physical requirements for the Front Desk Clerk role?
Yes, employees may be required to stand, sit, or walk for extended periods and move, lift, carry, push, or pull objects weighing 10 pounds or less without assistance.
Does the company have a commitment to diversity and inclusion?
Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.