FAQs
What is the primary language requirement for the Client Account Support Senior Analyst position?
The primary language requirement is fluent Dutch and English speaking and writing skills.
How many years of experience are required for this role?
A minimum of 2 years of demonstrated solid performance in a client or customer-facing role is required.
What are the main duties of the Client Account Support Senior Analyst?
Main duties include providing support to the Client Manager, resolving complex inquiries, developing relationships with strategic clients, organizing meetings, and handling day-to-day administrative tasks.
Are there opportunities for travel in this role?
Yes, the position may require traveling alongside the Client Manager to attend and present topics in client meetings.
What skills are advantageous for this position?
Knowledge of Cigna products and administrative processes is advantageous, as well as strong interpersonal and communication skills.
What kind of support will the Client Account Support Senior Analyst provide?
The Analyst will provide telephonic and email support for the Client Manager and respond to inquiries within 24 hours.
What type of software skills are necessary for the role?
A thorough understanding of Microsoft Office applications such as Excel, PowerPoint, Word, and Outlook is necessary.
Is there a focus on compliance and training in this role?
Yes, the role involves compliance with all mandatory training deadlines to broaden knowledge and gain expertise.
Will the Analyst have the opportunity to create training materials?
Yes, the Analyst may act as a technical resource to create and maintain training materials.
What workplace culture can candidates expect at Cigna Healthcare?
Candidates can expect a supportive workplace that advocates for better health and empowers employees through every stage of life.