FAQs
What is the primary focus of the Client Activation/CRM Project Manager role?
The primary focus is to oversee the onboarding and training of users on the Clienteling Tool, manage client satisfaction initiatives, and monitor performance metrics.
What experience is required for this position?
Retail experience and experience in clienteling and satisfaction projects are required, along with strong project management skills and analytical thinking.
Is experience with Salesforce important for this role?
Yes, experience in Salesforce Service Cloud or Marketing Cloud is a plus.
What languages are required for this position?
Fluency in both French and English is required.
How will performance be monitored in this role?
Performance will be monitored through collaboration with a Data Analyst to track platform performance and identify areas for improvement.
What are the key responsibilities regarding client satisfaction initiatives?
Key responsibilities include developing and managing surveys, analyzing client satisfaction data, and creating action plans for improvement.
Are project management skills important for this job?
Yes, proficiency in project management methodologies and tools is essential for this role.
Do you offer any training for this position?
Yes, oversight of onboarding and training for new users on the Clienteling Tool is a key responsibility.
Will the Project Manager be required to communicate with stakeholders?
Yes, clear communication with stakeholders about project status, updates, and issues is essential.
Is the ability to work independently necessary for this role?
Yes, the ability to work independently as well as part of a team is important for this role.