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Client Advisor

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CHANEL

Aug 5, 2024

  • Job
    Full-time
    Senior & Expert Level
  • London
  • Quick Apply

AI generated summary

  • You must possess integrity, a global perspective, strong client relations skills, an established network, and a passion for culture and the arts, with a proven sales track record in luxury jewellery.
  • You will promote W&FJ products, engage with clients, collaborate with the Fashion Division, develop relationships, and provide exceptional concierge service while maximizing sales and supporting the boutique.

Requirements

  • Integrity and professionalism are core values at Chanel Fine Jewellery. The Sales Advisor is expected to remain professional, presentable and well-groomed at all times
  • A global point of view and an open mind who can relate to various cultures
  • Established network, mainly local, and trusted advisor of high-net-worth individuals, with a proven track record of client treatment
  • A contributor to both local and global communities with an ability to acquire clients in an emotionally intelligent and sophisticated manner
  • Very strong and thoughtful personal relations skills with clients as well as team members
  • Curiosity for culture, the arts and current affairs.
  • Demonstrated track record of acting as a contributing member for a sales team in a Watch & Fine Jewellery environment

Responsibilities

  • Further the brands growth in the Watch & Fine Jewellery space by acting as an ambassador for the brand
  • By understanding who the potential CHANEL W&FJ client is, proactively seek to grow awareness of the beauty and efficacy of our W&FJ product
  • By working collaboratively with our Fashion Division, there is a huge opportunity to convert a large and loyal CHANEL fanbase to our W&FJ product
  • By sharing your expertise, while also learning from the experts around you, you have the opportunity to enrich your knowledge and capabilities while also enriching your colleagues
  • By acting as a true team player with a full contribution to the operational and administrative aspects in support of the boutique and your colleagues, you can create a positive business environment
  • The Client Advisor is expected to show entrepreneurship in order to maximise sales, with the agreement and support of the Boutique Management
  • Taking initiatives and combining a strategic and spontaneous approach will be key for building a strong and personalised client relationship
  • Mapping out, networking and reviving dormant accounts are the core of the business development
  • Propose an action plan to attract identified VIPs to visit Bond Street Jewellery Flagship
  • Offering an ultimate customer ‘concierge’ service at all times, as well as nurturing the relationships with the clientele are critical to delivery
  • Having total knowledge of not just CHANEL product, but also having a deep appreciation of the wider Watch & Fine Jewellery market

FAQs

What are the key responsibilities of a Client Advisor at CHANEL?

The key responsibilities include acting as an ambassador for the brand, building trusted relationships with clients, proactively growing awareness of the Watch & Fine Jewellery products, collaborating with the Fashion Division, and contributing to the operational and administrative aspects of the boutique.

What qualities are you looking for in a candidate?

We are looking for candidates with integrity and professionalism, strong personal relation skills, a global perspective, an established local network, curiosity for culture and current affairs, and a proven track record in the Watch & Fine Jewellery field.

What kind of support does CHANEL provide for personal and professional development?

CHANEL offers an inclusive environment for personal and professional growth, encourages curiosity and capability, and emphasizes long-term success for both the company and its employees.

Is previous experience in the luxury retail sector necessary for this role?

A demonstrated track record in a sales team within the Watch & Fine Jewellery environment is preferred, but we value strong personal relation skills and the ability to build client relationships.

What are the benefits offered to CHANEL employees?

Benefits include private medical insurance, pension plans, life assurance, mental wellbeing support, discounts on arts and culture tickets, CHANEL products, and an employee recognition program offering service awards.

How does CHANEL promote a diverse and inclusive culture?

CHANEL is committed to creating an inclusive culture by nurturing personal growth and valuing the unique perspectives and experiences of each individual, which enhances team diversity and effectiveness.

What type of clients will I be working with as a Client Advisor?

You will primarily be working with high-net-worth individuals, focusing on building and nurturing long-lasting relationships with them.

What is expected of a Client Advisor in terms of sales and client development?

A Client Advisor is expected to show entrepreneurship in maximizing sales, take initiatives for building personalized client relationships, and develop strategies for attracting VIPs to the boutique.

Will I be required to participate in administrative tasks?

Yes, contributing to the operational and administrative aspects of the boutique is a critical part of the role, ensuring a positive business environment for the team and clients.

Is there any room for growth in this position?

Yes, there are opportunities for personal and professional growth within the role, as you can enrich your knowledge and capabilities by learning from colleagues and engaging with clients.

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CHANEL

Retail & Consumer Goods
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.