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Client Advisor - Heathrow T2

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Burberry

29d ago

Applications are closed

  • Job
    Full-time
    Mid Level
  • Sales & Business Development
  • London

Requirements

  • A proven track record in delivering sales and exceeding targets
  • Previous experience in Clientelling
  • A strong interest in fashion, art and culture
  • Strong product knowledge and good understanding of store retail operations
  • Understanding of competitor products
  • Experience in working as part of a team
  • Fluent in local language; English proficiency is desirable
  • Other language knowledge is desirable
  • Demonstrates Confidence, Curiosity, Conviction, and Care
  • Enjoys being part of a team
  • Energetic, Pro-active and self-motivated
  • Detail-oriented and creative with a passion for selling
  • Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
  • Results driven and commercial mindset
  • Flexible, collaborative and adaptable approach to work
  • MEASURES OF SUCCESS:
  • Individual sales performance and KPI’s (Appointments, UPT, ATV & AUR)
  • Service targets (Guest Experience, Net promoter score)
  • New client acquisition (conversion and retention)
  • Number of appointments held on a monthly basis

Responsibilities

  • SERVICE AND SALES:
  • Meet and exceed individual and store sales and other commercial KPIs
  • Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
  • Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
  • Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
  • Be efficient in following-up and delivering after-sales services to our clients
  • Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
  • Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
  • Foster team work and a positive work climate
  • CLIENT ENGAGEMENT:
  • Build meaningful relationships with Clients
  • Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
  • Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
  • Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests

FAQs

What is the primary focus of the Client Advisor role at Heathrow T2?

The primary focus of the Client Advisor role at Heathrow T2 is to build relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.

Who does the Client Advisor report to at Heathrow T2?

The Client Advisor at Heathrow T2 reports to the store management.

What is expected of the Client Advisor in terms of inspiring clients?

The Client Advisor is expected to inspire clients by conveying passion for the brand, fashion, and luxury products.

What areas should the Client Advisor demonstrate expertise in at Heathrow T2?

The Client Advisor should demonstrate expertise in client engagement, service, styling, and selling at Heathrow T2.

Fashion & Arts
Industry
10,001+
Employees
1856
Founded Year

Mission & Purpose

Born from innovation, Burberry is a global luxury brand with a rich British heritage. Founded in 1856, our brand is underpinned by our founder’s passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic Burberry trench coat, which remains core to the business even today. Guided by our history of exploration and our shared belief that ‘creativity opens spaces’, our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. As a values-driven brand, we are committed to creating the next generation of sustainable luxury and believe that diversity, equity and inclusion are essential to fulfilling our purpose. Fostering an inclusive culture where differences are valued and embraced enables us to be more creative, engaged and make a more meaningful contribution to the world around us.