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Client Advisor Prada - Saks Fifth Avenue Greenwich

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
  • Greenwich

AI generated summary

  • You need passion for sales, luxury, and design. Build lasting client relationships, work well in a team, and communicate effectively. Must speak English, other languages a plus.
  • You will welcome and serve customers, build client relationships, cross-sell products, stay updated on fashion trends, handle complaints, maintain visual standards, and prevent theft.

Requirements

  • Passion for human relations and sales
  • Problem solving, curiosity and interest in luxury/fashion, art and design
  • Experience of building a long-lasting relationship with clients
  • Being able to work in team as well as alone
  • Excellent communication and interpersonal skills
  • Passion and knowledge of the managed product category
  • English is a must other languages are a plus

Responsibilities

  • Welcome and serve the customer providing an excellent in-store experience at all times.
  • Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
  • Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
  • Ensure to be up-to-date knowing fashion trends and competitors.
  • Prove Brand and product knowledge.
  • Deal effectively with customer complaints by liaising with the line manager when necessary.
  • Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
  • Contribute to ensure a high level of security and is attentive to prevent product thefts.

FAQs

What is the main responsibility of a Client Advisor at Prada - Saks Fifth Avenue Greenwich?

The main responsibility of a Client Advisor is to maximize the sales performance by fostering relationships with customers, developing their brand loyalty, providing a unique shopping experience, and guiding them into the world of Prada.

What skills are required for this job?

The skills required for this job include passion for human relations and sales, problem-solving abilities, curiosity and interest in luxury/fashion, art, and design, experience in building long-lasting client relationships, ability to work both independently and in a team, excellent communication and interpersonal skills, and passion and knowledge of the luxury fashion products.

What languages are required for this position?

English is a must for this position, and any additional languages are considered a plus.

How should a Client Advisor handle customer complaints?

Client Advisors should deal effectively with customer complaints by liaising with the line manager when necessary to address and resolve the issue.

What is the importance of maintaining the shop floor and visual display according to Company guidelines?

Maintaining the shop floor and visual display according to Company guidelines is important to ensure a high standard for the store, create a visually appealing shopping environment for customers, and contribute to the overall brand image and experience.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Pioneer of a dialogue with contemporary society across diverse cultural spheres and an influential leader in luxury fashion, Prada Group founds its identity on essential values such creative independence, transformation, and sustainable development, offering its brands a shared vision to interpret and express their spirit. The Group owns some of the world’s most prestigious luxury brands, Prada, Miu Miu, Church’s, Car Shoe, the historic Pasticceria Marchesi and Luna Rossa, and works constantly to enhance their value by increasing their visibility and appeal. The Group designs, manufactures and distributes ready-to-wear collections, leather goods and footwear in more than 70 countries through a network of 612 stores as well as e-commerce channels, selected e-tailers, and department stores around the world. The Group, which also operates in the eyewear and fragrances sector through licensing agreements, has 24 owned factories and approximately thirteen thousand employees. The company is listed on the Hong Kong Stock Exchange as 1913.HK.