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Client Advisor Prada - Saks Fifth Avenue New York

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
  • $41.6K - $45.8K
  • New York City

AI generated summary

  • You need passion for sales, luxury/fashion, and art. Strong communication skills and ability to build relationships with clients. Team player with curiosity and problem-solving skills. English fluency required, other languages a plus.
  • You will welcome customers, build relationships, cross-sell products, stay informed on fashion trends, handle complaints, maintain store standards, and prevent theft.

Requirements

  • Passion for human relations and sales
  • Problem solving, curiosity and interest in luxury/fashion, art and design
  • Experience of building a long-lasting relationship with clients
  • Being able to work in team as well as alone
  • Excellent communication and interpersonal skills
  • Passion and knowledge of the managed product category
  • English is a must other languages are a plus

Responsibilities

  • Welcome and serve the customer providing an excellent in-store experience at all times.
  • Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
  • Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
  • Ensure to be up-to-date knowing fashion trends and competitors.
  • Prove Brand and product knowledge.
  • Deal effectively with customer complaints by liaising with the line manager when necessary.
  • Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
  • Contribute to ensure a high level of security and is attentive to prevent product thefts.

FAQs

What are the main responsibilities of a Client Advisor at Prada - Saks Fifth Avenue New York?

The main responsibilities include welcoming and serving customers, maintaining and developing client relationships, maximizing sales opportunities, staying up-to-date on fashion trends, ensuring high standards of shop floor and visual displays, and contributing to security measures to prevent theft.

What skills are required for a Client Advisor position at Prada - Saks Fifth Avenue New York?

Skills required include a passion for human relations and sales, problem-solving abilities, curiosity and interest in luxury/fashion, art and design, experience in building long-lasting client relationships, excellent communication and interpersonal skills, and a passion and knowledge of the managed product category. Fluency in English is a must and knowledge of other languages is a plus.

How does a Client Advisor contribute to the sales performance of the store?

A Client Advisor contributes to the sales performance by fostering relationships with customers, developing their brand loyalty, providing a unique in-store experience, and maximizing sales opportunities through cross-selling and achieving individual sales targets and KPIs.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Pioneer of a dialogue with contemporary society across diverse cultural spheres and an influential leader in luxury fashion, Prada Group founds its identity on essential values such creative independence, transformation, and sustainable development, offering its brands a shared vision to interpret and express their spirit. The Group owns some of the world’s most prestigious luxury brands, Prada, Miu Miu, Church’s, Car Shoe, the historic Pasticceria Marchesi and Luna Rossa, and works constantly to enhance their value by increasing their visibility and appeal. The Group designs, manufactures and distributes ready-to-wear collections, leather goods and footwear in more than 70 countries through a network of 612 stores as well as e-commerce channels, selected e-tailers, and department stores around the world. The Group, which also operates in the eyewear and fragrances sector through licensing agreements, has 24 owned factories and approximately thirteen thousand employees. The company is listed on the Hong Kong Stock Exchange as 1913.HK.