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Client Advisor - Toronto, ON - Bloor Street

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Fendi

26d ago

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
  • Toronto

AI generated summary

  • You need at least 3 years luxury retail experience, strong communication skills, ability to use POS system, flexible availability, and a high school diploma. Must be goal-oriented, collaborative, organized, and able to lift up to 10lbs.
  • You will drive sales, build client relationships, maintain store appearance, use POS system accurately, stay updated on products, collaborate with team, follow dress code, uphold brand standards, and prioritize client satisfaction and store goals.

Requirements

  • Minimum 3 years’ experience, luxury retail preferred
  • Strong drive for results; goal oriented
  • Excellent communication skills: the ability to communicate effectively both verbally and in writing
  • Ability to use POS system and its inventory management functions
  • RTW experience preferred
  • Foreign language skills are a plus
  • Ability to work in a collaborative team environment
  • Ability to lift boxes / weight up to 10lbs
  • Minimum High School Diploma
  • Organizational and strong digital literacy required
  • Must have flexible availability, some nights, weekends, and holidays

Responsibilities

  • Achieve all Client Advisor critical metrics and CRM requirements.
  • Meet or exceed store, category, and individual sales goals.
  • Follow all store guidelines.
  • Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.
  • Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
  • Adhere to all store policies and procedures.
  • Participate in vital stocking/restocking of the store.
  • Proficient and accurate use of POS system and other software as the need arises, updating customer database.
  • Acquire product knowledge, company information and history.
  • Keep up to date with company news and be familiar with the competition.
  • Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards.
  • Perform regular store maintenance functions as needed or assigned.
  • May have responsibility for opening/closing the store as needed, including morning team meetings.
  • Assist in maintaining visual standards with direction from VM, corporate and management.
  • Must maintain open/ongoing communication and positive relationship with store management, peers, and other levels of company personnel.
  • Be a positive role model, always representing the brand appropriately.
  • Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
  • Participate and prepare for monthly team meetings.
  • Adhere to loss prevention standards.
  • Follow all health and safety guidelines.

FAQs

What are the qualifications required for the Client Advisor position at Fendi on Bloor Street?

Minimum qualifications include at least 3 years of experience, preferably in luxury retail, excellent communication skills, ability to use POS system and inventory management functions, RTW experience preferred, foreign language skills a plus, ability to work in a collaborative team environment, ability to lift up to 10lbs, minimum High School Diploma, organizational skills, and flexible availability including nights, weekends, and holidays.

What are the responsibilities of a Client Advisor at Fendi on Bloor Street?

Responsibilities include achieving all Client Advisor critical metrics and CRM requirements, meeting or exceeding sales goals, following store guidelines, building and maintaining client books, assisting with special requests, maintaining customer correspondence, adhering to store policies and procedures, stocking/restocking, using POS system accurately, acquiring product knowledge and company information, maintaining professional appearance, performing store maintenance functions, opening/closing the store as needed, maintaining visual standards, and participating in team meetings and training.

What additional information should I know about the Client Advisor position at Fendi on Bloor Street?

Additional information includes the requirement of a strong drive for results, being goal oriented, having organizational and strong digital literacy skills, and following health and safety guidelines. Foreign language skills are a plus, as well as previous experience in luxury retail.

Retail & Consumer Goods
Industry
1001-5000
Employees
1925
Founded Year

Mission & Purpose

The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first FENDI boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. The collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder. In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry. Today FENDI is synonymous with quality, tradition, experimentation and creativity.